We stay here all the time when we have to come to birmingham for doctor's appointments.. This past time was for a concert we've always had a great experience there.

Great experience.

Hotel was generally clean and quiet but we did not get the room we reserved, the toilet would not flush, and the water temperature was extremely difficult to control. We used Expedia to book a suite with a jetted tub (my wife had fallen recently and she was looking forward to the jets providing some relief from her aches and pains). Sheff we arrived after a long day of traveling, we were informed that the suite were all full. The receptionists initially stated that the 3rd party sites (Expedia) are not always 'up to date' on what is available but later changed her story when trying to get me to sign up for the IHG rewards plan. She told me that rewards members have priority becoming a member might prevent me from getting bumped again. If we were not so tired, I would have walked out right then and there. We were given a standard room and comped breakfast each day and 1 free drink for each of us. (We used the free breakfast on the 2nd day, before checking out, but never went to the bar). Once in the room, I used the restroom, then my wife. Worked fine for me, but when my wife tried to flush, it did not work. After a brief troubleshooting, we realized that the tank was just refilling VERY slowly, and we were able to flush again in about 30 minutes. Since we were in town to visit family, and did not spend much time in the room, there was not much effect, just annoying. Although not enough to warrant finding another hotel right away, we will never return.

Front desk attendant was very pleasant. Clean rooms. Comfortable stay

Easy check in and very clean

This location is on a strip, close enough to shopping and fine dining, yet, just far enough for quiet and comfort. The staff is courteous and accommodating enough to greet you, make small talk, but not over the top and loud.

I really like the whole experience. The young man checked me in is phenomenal.Jay needs a raise and promotion! Definitely went over and beyond. But, all of the staff there was wonderful. The restaurant connected was incredible! The room was great as well, but the jacuzzi tub didn't seem like it was cleaned thoroughly. But everything else was perfect

Carpet was very dirty with dirty spots all over. Could not get hot water out of the sink tap. Rest was fine.