I stayed there with my husband and two kids and can't say enough great things about it. The staff and service at Moon Palace were incredible. I was worried because some of the reviews I read were that the service wasn't great. It was my son's birthday while we were there, and they decorated our room, made a reservation at Momo, and even decorated our chairs in the restaurant. Anyone who found out about our son's birthday made a big deal, even the churro guy (who is incredible and doesn't even want you to get out of your lounge chair as he will bring them to you), which was terrific. The activities were great; the dolphin swim was incredible. Our kids loved the florider surfing activity. The food was delicious. The buffet was typical buffet food, but the restaurants were excellent! We are already planning our next trip back. It is truly a fantastic place to go for a family vacation.

It was very relaxing

The service was very good

A rude Representative from the hotel told us we could not sit at certain parts of the beach even though that’s where our rooms were located.. which frustrated my 2 year old child..

Great hotel didn’t not get the proper upgrade

Nice staff

The the elevators were broken for several days while you were there, and nobody fixed them. Only one elevator was working very inconvenient when you’re on the 10th floor. We had to walk down the stairs one of the days from the 10th floor, because the elevator was taking way too long more than 15 minutes.

We loved staying at Moon Palace! I was worried about traveling to Jamaica during a travel advisory but this resort is gated in and extremely safe. The resort is kept clean and the food was amazing, definitely try their Jamaican options if you can. We stayed in their “resort view” room but we still had a great view of the ocean and a beautiful sunrise/sunset. This resort is right in front of the town too which was pretty cool to see too. The only thing we didn’t love was there wasn’t a ton of things to do at night for a younger couple. They have nightly entertainment but it looked a little cheesy. They do have a lot of cool bars to check out at night though. Overall, we would definitely stay again.

All though I was told I had VIP access I was never told what that meant. I asked about room upgrade during check-in but the question seemed to be ignored. Overall the family enjoyed their trip, but the hotel itself could use some upgrading. Our first night we were barely able to sleep due to the extremely loud music. I also felt they tried too hard to sell packages whether it was timeshare or excursions.

I love music and reggae, but there's a limit. Every area had a blaring sound system in competition with the one next door. It was difficult to find a place at the beach to just read and enjoy the waves. Everything had to be a hyped-up party zone. It wasn't relaxing.

Absolutely stunning resort with the friendliest staff I’ve ever encountered.

They enquired quite often to find out if we were ok and needed anything. Simply amazing!!!

Everything was excellent!

I originally was supposed to get married at this property, however due to COVID my husband and I had to cancel. We were so impressed with the customer service that we received during our planning stages that we still wanted to visit. Renardo Campbell was our wedding planner and we just had to visit him. Upon arrival we were greeted by Michael he was warm and provided such a wonderful welcome. His customer service was excellent. The check in process was seamless. I do not like the part when you have to talk about becoming a member as it sounds like a timeshare. The property is beautiful and clean. Plenty of things to do and very walkable. The beach is small but clean and never over crowded. Special shout out to my pool bartender Fernando. He was always pleasant and made everything just right. The food is okay. The Jerk Hut is the absolute best option. It was always great! Customer service all around was EXCELLENT. Another shout out to Montgomery in the Gondola restaurant. He was extremely nice and pleasant. An excellent server. He was patient and knew that menu in and out. Overall our vacation was good! Make sure if you have a resort credit you use it. I didnt plan excursions and spa treatments until the last minute and could not use mine. No fault of the hotel. If in Ocho Rios this is a good option for a peaceful location.

I love the property and the staff. I would definitely recommend.

The staff was phenomenal

Excellent service and staff at the Moon Palace Jamaica! Food quality and a wide variety of choices made our stay even more enjoyable. Staff was friendly. Room was fairly nice but we would choose a better view for our next visit. We would be happy to return to the Moon Palace Jamaica.

Service and staff were exceptional

Beside my perfume getting stolen out my bag while waiting to check in it was a beautiful resort staff was great

Loved it

Amazing

Small Rooms. Other than that it was a wonderful stay, good folks, fun activities and amenities overall.

This was my second time at the property because I loved it the first time. Sadly my second experience wasn’t the best. Something came up missing from my room, when I alerted security and went back to my room the door was open, despite me closing it. My room was changed and when I arrived at the new room that door was open as well. I was left feeling unsafe and uncomfortable. The public relations team did their best to rectify the situation but ultimately the damage was done.

Amazing trip! Our week long stay was the first time my husband and I ever travel abroad. Our excursions were booked on site once arriving, so convenient! All staff was incredibly friendly and helpful. We will certainly be staying with moon palace again very soon!

Everything

clean and secure didn't like the food too much

The most amazing spa I have ever been to. Great resort. Liked it so much I booked another one.

Just got back from our vacation at Moon palace Jamaica and I have mixed emotions regarding this place, so I start from the only thing that we liked to the stuff we didn’t like so much. There are so many lovely people working in this resort, very warm, kind and friendly no matter if you tip them or not. The hotel itself is mediocre at it best. Lobby and common areas are clean and beautiful but the rooms are small and outdated, we had mold in our shower. Upon checking in I mentioned that I have a gold status in Expedia, and they upgraded my room to ocean front which was nice but that’s about all you get with VIP, I lost count how many times I called to get an Iron in our room, or one night they forgot to put water in our room and I called three times to get water, we couldn’t use the hair dryer because the connector was loose. There are few walk in restaurants which all serve more or less the same menu and the food is bland and tasteless. We didn’t enjoy any dish and we tried all restaurants except momo. Buffet is not bad but the variety of food is less than other luxury resorts that I have been before.

The ambiance was on point. However, the food in the restaurants did not do it for me. I like food that is seasoned well, the food needs some help and also the entertainment was disappointing!

The staff from the very beginning to the very end was amazing

We did have some staff service issues which was brought to the attention of operation manager and the executive director Poala and she addressed those issues.

Beautiful property, very well kept, great customer service, good was great. The only thing we didn’t like was the drinks. Alcohol was cheap and very heavy handed when making them! That was our only complaint, made up not want to drink.