Clean, new and tidy

Excellent !

Nice apartment with good service. However, we cannot book the private bath. We also a bit disappointed about the food quality.

Good food and service

The stay is a package instead just a hotel stay. Walking trail (return trip 1 hour) along a river starts right from hotel; the onsen street is quiet and guests were given a map cum coupon to redeem a local snack/drink there. Check in early since there is a welcome afternoon pancake prepared in front of us. I like relaxing in the warm library room while outside temperature was 8 degrees C. Free coffee provided in the lounge most time of the stay. Free onsen room available for booking for private use. Japanese musical performance after dinner. The hotel is serene and cosy. Staff friendly, welcoming and respond to mails.

Full option service! Hospitality is great, food is fantastic, the outdoor onsens are superb!

Impressive, thoughtful & caring. Reasonably priced at this high standard of service. An unforgettable happy vacation with a stay at this hotel.

Efficient and friendly pick-up service from the train station. Relaxing and beautiful hotel layout. Staff were helpful and particularly good that some were English-speaking. Excellent dinner and breakfast with local delicacies. Great experience in general.