Check in wasn’t as good as it could have been, but most holiday inns don’t have great front desk agents anyway. I waited a while and then when people finally came out of the office they were all grumpy. I actually had to call them out on it. The rooms are ok but the shower is disgusting people. Clean and re-caulk once in a while. Also the sink was plugged up. Come on now. The doors to the rooms slam so hard they wake the dead. Maintenance… adjust the closer on those doors please. No black out shades to the room so I could see headlights from cars and then it was bright in the room first thing in the morning at 6:30. Overall.. not as good as the modern decor suggests.

Staying at this hotel was a great experience. The staff is very helpful and friendly. The breakfast was honestly the best I have had in a hotel. There were many options. I will stay here again if I travel to Coldwater.

Clean modern facility... Good size rooms..

Very pleasant staff, great breakfast. Cleaning was ok in the front lobby area. Lots of missing/mildewed caulk in shower.

The big no no was the most uncomfortable bed. Pillows with absolutely no shape. Mattress hard as a rock.

Room was not vacuumed and had some trash still in it. My king room was not available due to cleaning not done had to be given a queen. No towels in the pool area for guests. Seemed short staffed

I was given an occupiers room. When I went back to the desk. No apologies were given. They were more concerned about me being seen. The hotel smelled like mold and weed. Overall gross

I was traveling with my co-worker. When we went up to our rooms after getting our keys. When she walked into her room it was being occupied and she quickly ran out. The front desk did not act surprised or even apologize. The hotel smelled like pot on our floor and the elevator had an awful smell.

A lot of our county was out of power from an ice storm, and when we showed up for check in, they were swamped. Even so, they managed to help myself and another customer while still answering calls and questions within minutes. The hotel could have been a dump and I wouldn’t have complained because the employees at the desk were fabulous. The room was nice, comfortable, and clean and the pool was great.

Nice and clean and friendly staff.

I liked how comfortable and safe it felt and what i didnt like was that the bathroom was a lil dirty when we came in

The elevator was down, the pool was closed. When yoi walked in the building, there was a strong smell of mildew/mold. The shower had mold around the caulking. The positive was location and staff and that was it. I stayed there in 2019 and it was clean and nice, very disappointed now. Will not stay again.

The staff was very friendly and helpful. The hotel looked newer and had a good bed, with great sheets, silky smooth. The tub had a little bit of mildew. But, overall it was a great stopover along the interstate.

Everything was great

Comfortable room. Clean hotel. The carpeted floors in our room felt damp --- don't know if they were recently cleaned and that was the cause but overall the room was comfortable. Great beds & pillows!!!

They did fine. Love this hotel

Well, no working ice machines. They had leaked and destroyed the flooring they were in. Why OSB is used as subfloor in construction baffles me. Plyboard would have sacked but not fallen apart when the machines leaked. Anyway, that is minor. Please advertise if the rooms have a Keurig coffee pot in them. If I would have know I would have brought my favorite pods on my trip instead of the dreadful ones in the room. That is minor, but if you are to have coffee pots in the room, why not enough Styrofoam cups and creamer packets. The rooms no longer get refreshed daily so please have enough creamer and supplies in the room. Also associated with the rooms not refreshed daily anymore, please provide a lot more trash space. Those tiny cans do not cut it for a three day stay, let alone a longer one. The internet was a little weak and fairly poor at this location, but "just" useable. Oh an the accessible shower was poor. I could not keep the spray arm in one location and that made showering difficult. The curtain was held on to the wall by adding duck tape to the rod - lol.

Didn’t have the room we bought (king size) because housekeeping hadn’t cleaned it yet (was 7:30 pm when we checked in.). Pool was closed. Staff seemed very disinterested. Room smelled like mildew and flared up our allergies. Also charging to rent a crib is ridiculous!

Very friendly staff and rooms clean

It was amazing,and so clean and all the employees were so friendly.

Excellent clean modern hotel, lots to do in town, great food right next door, nice heated pool, and one of the best hotel breakfast buffets!

Amazing group of people working here! Will definitely stay here again!!

We stay here each year since the hotel was built when we are returning hoke from late night Notre Dame football games. Every stay has been great. The lady that checked us in early on our way to the game was very friendly snd helpful. The room was clean and comfortable and the breakfast is very adequate

The hotel phone did not work. The hot water was barely warm. Even after several attempts at different times of the day the water was never warm. Ugh….. that’s honestly the worst.

Very clean, hot/good breakfast (delicious bacon), and super comortable beds with 2 choices of pillows. The pillow cases literally say firm or soft. Will absolutely stay here again!

Safe, quiet and friendly.

This was a clean and relatively quiet hotel. The lady at the front desk was great. So friendly! The price was high, but at least it was clean and comfortable. I didn't eat breakfast, so I can't comment on that but the coffee in the room was perfect.

Front Desk was amazing!! Maid service was great as well…. Dinner suggestion was perfect!! I am drawing a blank on the Perfect Front Desk Lady!! Sorry. Her daughter is Ashley.

Front Desk was amazing!! Maid service was great as well…. Dinner suggestion was perfect!! I am drawing a blank on the Perfect Front Desk Lady!! Sorry. Her daughter is Ashley.

There was only gel soap in a pump but you have to step into the shower to use it as it’s attached to the wall. I asked housekeeping for some soap and they said there wasn’t any, they were waiting for the truck. $165 for one night and I can’t wash my hands with soap during a pandemic? Not ok.

The bathroom had hair on the floor, and the whole place had a musty odor. I was placed on the first floor, with cars looking straight into my very large window. The blackout shade was somewhat see-through - at least it was from my direction, so I'm assuming people could sort of see in, too. As I was travelling by myself, I wasn't really thrilled with this, either. I didn't stay long enough in the morning to try the continental breakfast. If I have to stay in Coldwater again I will try another hotel - there is a Hampton Inn nearby.

Room was clean. Breakfast was good. No hand soap at sink, body wash in shower was empty, kleenex box was empty.