an absolute gem. Staff and management are excellent! We could not fault them. Thank you everyone at Villa Ava for making our stay an enjoyable one

Teh staff were very helpful and kind. Always smiling and nothing was too much trouble. Thankyou for a lovely stay

One of the nicest places we've ever stayed regarding the facility itself. Service was fantastic, especially Ketut and Anna. They answered every request. The villa is perfect for families or couples traveling together. The second bedroom and bathroom are the same giant size as the first. Great private plunge pool, massive bathrooms with great design. We had a wonderful stay. Only a few issues: getting in or out of the immediate area by car takes a long time because of the awful traffic. The villa managers can't do anything about this, but be aware that very short distances can take 1-3 hours due to traffic jams - especially in the last kilometer near the villas. Also, the street in front has no sidewalk, so you must walk close to cars and motorcycles, and it's not well lit at night. After a long day of flying and sitting in traffic, the last thing I wanted to do when checking in was fill out a registration form on my cell phone. Especially since most of the info was already provided when I made the reservation. I don't know if this was only because we arrived in the evening, but the management needs to find another solution. Despite these issues, we had a great stay. Dozens of wonderful restaurants in walking distance that cost almost nothing by US standards. The service is impeccable, and the villa was a great value considering the huge size of the living space. Thanks Ketut and Anna.

Love love love this villa. My third time there.

Friendly welcoming staff, superbly located private villa a very short walk from Eat Street. Great to go back to the villa to escape the crazy busy ness of the streets.

We will definitely NOT return to this place. It all started the day we arrived: the hotel staff let us know that even though our booking was confirmed and payed for since almost 6 months back, we would have to move out two nights early due to other guests coming. This was presented as our common problem, due to a switch of managers and a lot of other lame excuse which is completely irrelevant for us as guests. They did not suggest any solutions to this at first, but then they told us they had arranged for us to stay at another hotel down the street. We of course refused, and instead demanded to stay OR at least give us a full refund for the last two nights. It took almost two weeks and multiple calls to Hotels.com support to secure the refund, which we managed to get in the end. This place has a clear lack of management making any issue a big issue, since no one wants/can take a decision on something that is not a problem within their instructions. In the villa there is a thick folder with information that describe the "exclusive bali villas" and how they are there to attend our every need. This might have been true when the hotel was built, but all the service and exclusivity of this hotel is gone since long. If you want good service, choose another place. Don't ge me wrong, the staff was not rude, they just didn't have any service mindset/training. Also, my brother got electrocuted for a split second when touching the metal casing of a power outlet in the floor.

Excellent villa, lovely staff, fantastic well appointed villa and rooms. Pool and Harare wonderful

Great location when Seminyak is where you want to be photo's of property are what you get. Kitchen & Fridge for Bali better than normal so spent more time than intended around pool with cold drinks.