The staff is exceptional and very friendly. The hotel provides easy access to the town.

Great arrangement of switching both public onsens for the gents and ladies. Great staff and service too!

Spacious room. Dinner was good but not as expected.

Wafu No Yado MASUYA was absolutely amazing! Our first impressions were of lovely staff who were welcoming and very efficient with check in and helping us to our room. She even carried our bags even though we offered to lug them to our room ourselves! The room was well appointed, with our own hot spring tub. The heating had already been turned on for us and we were treated to a welcome of traditional Japanese sweets and hot green tea. The ryokan provides yukatas, socks and traditional slippers for wear around the room, the main guest areas and the restaurants. All amenities like toiletries were provided, even razors and hairbrushes! Of course, if you splurge on half board - then you are in for a treat! We enjoyed an 8 course dinner and a similar breakfast, all served in our own dining room with our own waiter. The food was exquisite, service impeccable and the experience outstanding. We absolutely enjoyed our experience and cannot recommend Masuya enough! Treat yourselves!

Cosy and well maintained. Good service by front office staff. Dinner and breakfast was reasonable but not up to expectation for the price.

Good room with river view Good service Nice staff Private onsen so simple Dinner so simple

I liked the onsens but there were a few missing titles in one of the onsens which can be rather dangerous.

Very friendly and helpful staff. They do not speak much English but they managed to explain everything and get us the things we needed. Breakfast and dinner was served in a private dining room with my name on the door. Food was excellent. We also really enjoyed the hot spring baths in the hotel and wearing the yukata they provided for our walk down the onsen streets. They provide a free shuttle to the snow monkey park but you need to take the local bus back or walk. Overall we had a great time!

The property had separate dining rooms for each guest. Overall, the hotel seemed a bit tired looking and in need of updates.

It started with a shuttle from the station & ended with a shuttle to the Snow Monkey Park entrance. Every moment of our stay was carefully considered: choose your breakfast time; choose the time for your bed to be made; leave your luggage for easy pick-up at Yudanaka Station. We did not take advantage of the local onsen due to below zero temps but the local area was beautiful in the snow. We had a great stay and could not rate this place & staff any higher. Thank you!

Great service, good location, amazingly helpful staff and lovely food.

great meals! recommend both breakfast and dinner at a great value

We booked this hotel because it was close to the snow monkeys, but the hotel was a destination in itself. The staff could not have been friendlier or more accommodating. The hotel has two lovely onsens and is next to a street full of other onsens and restaurants. The breakfast was incredible and it was served to us in a private room on the first floor. The onsens were both indoor out door and were very clean. We were greeted with green tea. The futon beds were very comfortable. Traditional robes were provided for us to were in the hotel and to the restaurants and other onsens on the street

Great Hotel. Recommend.

It was a lovely stay. Breakfast and dinner was fantastic and the snow monkey park was lovely with the snow on the weekend that we were there. Only problem was our shower was not working well and so we had to use the bucket to shower ourselves. The hotel was very quaint and the staff were very nice.

They have a crew of well trained and genuine staff. Very patient in attending to our neefs

Lovely staff and had a private onsen on our one night stay, we had a private dining room and were served delicious vegetarian dinner and breakfast by a lovely kind, generous lady who spoke good English called Mariko, she had a great sense of humour! We only told them we were veggies when we got there but they produced a really beautiful array of small dishes that filled us up completely, no going to bed hungry here! Our room had very comfortable futons which staff arranged while we were eating, brilliant! Our driver who picked us up from station when we arrived was called, Keisuke, he was an excellent introduction to our stay and also spoke good English, he also had a great sense of humour! All in all a great authentic Japanese experience! I do recommend Wa hu no yado Masuya! Also, we had western chairs for our meals as our legs couldn’t take the cross legged position and low table. Tv in room and private toilet and bathroom. Thankyou for our wonderful stay! We come back one day! Love, Paul and Anne. Ps we also saw cheeky monkeys out our window!

Our stay was wonderful. There was a shuttle from the train station and to monkey park. The ryokan was very authentic and hospitable. They welcomed us warmly, giving us an overview of the hotel, area, and recommendations for dinner. The hotel was central, easy to walk to food and other onsen.

Amazing Ryokan! Room was very comfortable (traditional Ryokan style). Service the whole time was outstanding. Great location in town, easy walk to all the main attractions in the area. Food was amazing and they even had available the local top notch craft beer. Outstanding value for the price.

All around incredible stay. Located on the Onsen road, with access to two public baths outside of the hotel, two very well equipped Onsen within the hotel, and the option to reserve a private Onsen as well. Not listed on when booking, but the hotel picked us up from the train station, as well as runs a free shuttle once every morning (940am) to the monkey park. Really nice touch that they should publicize more broadly. Highly recommend getting breakfast and dinner included. Highlight of the experience for me! Relaxing and pleasant stay. Highly recommended, would go back in a heartbeat if we’re ever back in the area.

All around incredible stay. Located on the Onsen road, with access to two public baths outside of the hotel, two very well equipped Onsen within the hotel, and the option to reserve a private Onsen as well. Not listed on when booking, but the hotel picked us up from the train station, as well as runs a free shuttle once every morning (940am) to the monkey park. Really nice touch that they should publicize more broadly. Highly recommend getting breakfast and dinner included. Highlight of the experience for me! Relaxing and pleasant stay. Highly recommended, would go back in a heartbeat if we’re ever back in the area.

The most amazing hotel! Traditional Japanese onsen with in room onsen. Yes you pay a little more but this is the place to splurge on your trip. Our room came with dinner and breakfast. I figured maybe buffet food. No way what we got was an elegant traditional 8 course meal in our private dining room. Breakfast was just as lovely also tons of food in our private room. Staff was wonderful. Enough english was understood that we figured everything out. One of my all time favorite hotel stays.

Wafu is an amazing place to stay and be fully relaxed. The place is full of traditional Japanese character and the staff are very friendly and kind, providing A+ service! The food provided was absolutely delicious! A great way to experience traditional Japanese culture. I would highly recommend staying here. Thank you to Kana, who helped us during our stay. She was very informative. The owner also came to meet us and she is a lovely lady. Thank you so much for such a wonderful experience!

The staff are amazing wonderful souls. Very accommodating. They went out of their way to bring a hat to us at the train station which had been left behind.

It was a very pleasant stay. Staff were attentive and friendly.