Viceroy hotel is top of the line luxury. The staff was over the top attentive and the property is secluded, well kept and reminded me of “Disney” detail- attention to everything- sight, sense and sound.

My wife and I have stayed at a handful of different places in playa. We always said we need to stay somewhere different so we can experience new things. This stay at viceroy changed our mind. We have found our new permanent vacation getaway. Everything from the food, room, beach, staff, location was top notch. Very small resort of roughly 45 bungalows which have your own heated pool to indoor and outdoor shower. So quiet. The service was amazing. Pepe at the beach was incredible. We plan on returning very soon.

The property is a very nice small resort. Great for relaxation and for privacy. The staff was very accommodating and responsive to the guest's needs.

What a special place! The people and the service make this truly 5-star. So friendly and caring and eager to please. The grounds are beautiful, and they do their best to keep natural, but well kept. There are monkeys playing around, that we were lucky enough to see a couple times. The romantic, private villas come with your own heated plunge pool and outdoor shower. Like your own little oasis The beach was a major downer. Small, rocky and just not what you dream of. And for all the promise of tranquility, there are resorts built on both sides playing loud bass music. At least the noise ended at 11pm (most nights). Despite these shortcomings, I still highly recommend this property, as you will not find another place with people as nice and kind and attentive.

Magical stay at the viceroy. The staff and room are truly magnificent and it's a beautiful property. The beach is rocky and it's truly not designed to leave the grounds after you arrive. So it's more about the pool and your villa. As such I don't think it would make sense not to do the all inclusive stay. The food and drinks were much better (much of it truly delicious) than at many resorts though options are more limited as it's much smaller. We were not offered a room upgrade which was surprising as it didn't seem full but they gave us a room very close to the beach and it's hard to imagine a more beautiful space than the one we enjoyed.

Really nice hotel, the best part of it by far was the service. Location could be better (beach had rocks, and was not very good for swimming), but the weather was great and the food was 5 star. Highly recommend all inclusive option, it was very worth it.

My husband and I loved the Viceroy Riviera Maya! It was perfect for our honeymoon getaway. The hotel grounds are beautiful, like you’re in the midst of the jungle! The staff are so kind and accommodating. The food is delicious! We loved the serene atmosphere of the hotel. If you are looking to get away from the hustle and bustle of life, look no further than the Viceroy!

Private/ More food choices

The Viceroy was truly amazing. The only thing better than our huge room and private plunge pool was the staff and the service. Every employee goes out of their way to ensure your stay is perfect and they stop and greet you every time you encounter them. Special shout out to Pepe who took care of us by the pool everyday. Pepe had a smiling face and upbeat attitude, all be it behind a mask, everyday. The Viceroy is a must for luxury if you are a couple visiting the Riviera Maya.

Absolutely amazing staff, food and service. 11/10... Attentive of your every need, before you knew you needed it! Would absolutely return

The staff was great and friendly . The resort was beautiful. I love it every thing about the resort .

Great service, great food, however there were some issues with the room -

This is one of the best, the resort is so relaxing... fantastic for a couples trip. The hotel recently sustained some damage from the hurricane (pier knocked down), but it’s still in fantastic condition and the staff is some of the best around. I think front desk staff could be more accommodating, but restaurant, bar and beach staff is amazing! Great food, great drinks, great ambiance!

Our 2nd stay here. It had been a few years. Still the same paradise we discovered then. Doing a great job keeping everyone safe with readily available sanitizer. All employees wearing masks at all times. Plenty of space to call your own. Food is the best part. Hard to find better at any resort. Chef Carlos and his team are masters. All the people that work here are amazing. Kudos.

every thing was amazing and beauty accept the breakfast was not up to my expectation.

Just absolutely stunning! Everything you want a 5 Star resort in Riviera Maya to look like!

Very professional. Everyone was friendly. Everyone one made sure we were comfortable.

This hotel is amazing! Specially the service provided by a personal butler all the time of your stay. The villas are super comfy, with all the amenities you need. We chose the Mayan All Inclusive plan and definitely worth it. I totally recommend this hotel!

This hotel is incredible. The vibe was really chilled, the food and service amazing. The all inclusive was definitely worth doing.

We had a fantastic time. Service and food where top notch. Villas were amazing and very private. If you like to swim in the ocean this might not be the place for you. if you like to lay on the beach and by the pool and get pampered by the staff you will get 5 star treatment. Ask for Pepe he is the best !

This resort is very special. The staff is beyond wonderful, quick to serve and always with a smile. We stayed on site for the whole trip while enjoying the all inclusive indulgence package. The food was wonderful at each restaurant. Beach and pool service is very attentive. They also serve fun little treats throughout the day and have nice themed dinner nights to change the menus up some. Our Villa was upgraded to a premium for my birthday celebration and adorned with balloons and decor. Very sweet to celebrate with me! The villas are drop dead gorgeous with jungle foliage views surrounding the private plunge pool. They gave us two hand cut soaps which we used each time at our awesome outdoor shower. Never even used the indoor one! Fun little jungle walk to and from the pool was a highlight each day. We also painted a picture together at the painters corner in the jungle and brought home as a souvenir. Fun little touches! The beach was nice, but the water had seasonal seaweed and a tad rocky so we didn’t use it as much as pool for swimming and we are usually ocean lovers. It doesn’t take away from the incredible ambiance this resort offers however. Wonderful resort- highly recommended. Pepe, Fernando, Cesar, Rodrigo, Mario, Jonathan, Guadalupe- we will miss you! Wonderful personalities and fantastic servers. The boutique and young lady working at boutique were also great- she had to special order something for me from an outside pharmacy and it arrived in just a few hours.

Very nice hotel but not for the price. Only 1 restaurant opened for breakfast lunch and dinner. Second restaurant just for dinner. Very limited food option. Beach is very rocky and lots of seaweed not swimable at all. Very small pool for all hotel guests you can’t sver find a chair since there are about 10 of them. Private nice rooms but too many gecos/ mosquitoes you really can’t enjoy your private outdoor pool or patio Overall it was an okay experience but definitely the pictures are far from real

This place is amazing! Heaven on earth!! Best service and facilities I have ever experienced. Highly recommended.

We simply had a wonderful time. I would have a hard time finding fault with anything. (One undercooked steak is about it!). Great drinks and delicious food. Choose the all inclusive package if you plan on staying on the property most of the time. I will be going back. Highly recommended.

This hotel is beyond amazing. Private, romantic, friendly attentive staff, unbelievable food. Exceeded all my expectations!

The property is beautiful and kept extremely well, with a total of 41 villas tucked throughout a jungle setting. It has a mid-size boutique resort feel to it. Villa was very nice and the heated plunge pool great. The main pool very nice and the cabanas on the beach well serviced all day (great way to spend each day). Food was very good and the service attentive. We went with the all inclusive option and were glad we did. There is a main restaurant by the beach/pool that serves 3 meals a day and then another restaurant under a large palapa that just does dinner. The staff overall is very well trained Only slight drawback is the resort next door is more of a party scene, so a little bit of noise one night. Comparing to nearby properties where we have stayed: Rosewood is the top, then I would put Viceroy on par with Banyon Tree and Belmond Maroma. Each property being a bit unique.

This is an amazing resort. It's very beautiful and extremely private. Food is great but the real highlight of the Viceroy is the staff! Enough cannot be said about them. They are attentive without being intrusive and are there solely to take the best care of you. Everyone remembers your name and will bend over backwards to make your stay special. Never been treated so well. The only downside if you could even call it that, is that it is extremely quiet in the evenings. We were always the last ones at the bar at 10pm. This isn't necessarily a negative because that's why most people go. You can also take a 15 minute cab ride into Playa if your looking for nighttime excitement. I would highly recommend the Viceroy!

Hotel staff very friendly and helpful. This was one of the best family vacations we have had. I recommend this hotel very highly. Thank you to the very kind staff at the hotel

Wonderful stay although for the atmosphere and type of resort I did expect more. It would have been nice to have wine or cheese plate when we arrived in our room. The mini bar only contained a couple sodas and beer, for an all inclusive resort I expected more options for snacks and drinks in our room. I understand the resort was small but it would have been nice to have one restaurant open through out the day instead of relying on room service for the two hours between breakfast lunch and dinner. Staff was excellent and provided exceptional service.