Nice clean spacious room in convenient location with helpful staff.

Confortable and quiet room with amazing view

Flooded bathroom & requested extra charges for room change

This is some of the best hotels in Freetown. I felt safe and got all the help I needed from the hotel staff.

I came to this hotel hoping to get a view of the beach, upon arrival, I was told that the room that I booked was not a sea view room. I will be getting a view of the pool. I asked if I can change that, I was told the hotel was booked to capacity. The room was not ready when I arrived, I had to wait 40 mins in the lobby before they could give me a room that I reserved. I was not impressed by the look of the room, it looks old inside and the bathroom was dull, more bright lights would be better. For the amount of money that I payed, I expected more. To make matters worst, the WiFi is horrible. My data was faster than their WiFi. When I called to complain, I was told they are working on it and the problem would be resolved soon. The next morning, still the same issue.

Experience was great! I accidentally booked a room for a twin bed but they kindly upgraded me to a sea view suite with no additional cost. This is my go-to hotel in Lumely Beach area. This was my third stay at Sierra Palms and each time I am pleased with the experience. Great service also.

The team where very nice and the manager Ahmed was very helpful. The place is clean and will surely recommend this place.

Not a resort hotel. This is a one star hotel. Very run down in the back end but put up a flashy facade up front. Bed is unstable and breaks down frequently. Asked to change room and same happens. The bathrooms are gross and dilapidated Just a flimsy shower curtain with soap scum and no tub. Stand only. The bathroom door very squeaky and noisy will wake partner up at night. Asked for maintenance to apply grease but fell n deaf ears. It’s a glorified bed and breakfast and very overpriced. Have stayed in 3 other hotels in Freetown and this is the worst. Lest I forget very substandard tv and internet and of course no alcohol served in this hotel.

Very good hotel Quite happy with service Hotel staff are very hard working and friendly. Would recommend this hotel. 12/3/2020

This is by far the best hotel to stay at in Freetown because the location is outstanding and the customer services are out of this world. The hotel is close to everything a tourist is interested in seeing. I showed up early due to an error on my part and the manager upgraded my room and made sure I didn’t suffer because of the error. The employees are extremely friendly and have great attitude. I will definitely be staying at Sierra Palms again.

The restaurant in incorporated into the hotel. Great food

maz view, quiet and professional.

Very helpful management, my luggage was delayed and the manager gave me one of his own shirts so I could go to my meeting. Unfortunately the swimming pool and beach bar was not quite ready during my stay but it looks like it will be great when finished.

This was the worst experience ever.. The staff were professional but the premises was run down. Their toilet seats were broken and the view was unpleasant as it faced a construction site with horrible red sands

Its about African standard but I want to say to owner: I fully understand its very hard to operate / provide hotel services in Africa but please continue as well as work on further improvements. Hope to visit you soon

Comfortable room with great balcony and views. Good buffet breakfast and efficient room service. If you have any problems they will make sure you are looked after.

I did not like the menu selection. Did not like when owners would open the door between the restaurant and patio and leave the open. I don't like eating with an abundance of flies. I did not like the food that was in warming trays doing breakfast was not warm.

I liked it's proximity to the beach and the views form my hotel room over the sea. The food was also excellent and the staff were very friendly and helpful.

Great place

No gym. I was charved room service while sitting i the restaurant!

What i didnt like is theres no gym and the restaurant charges room service whuke one is sittinf in rhe restaurant. Theres a bit of theft when you have to oay for room service that you didnt get

Nice hotel but beginning to fall below standards . AC not working then lights kept going off

Beautiful views of the sea. Simply breathtaking. Let down was the breakfast. I would choose again based on the room and views. Great location. Staff in restaurant need more training in hospitality. One was very unwelcoming, a turn off.

The staff was excellent

For sure this is not a 4 star hotel. Not clean, poor breakfast no amenities.

Nice hotel - pleasant staff. The pizza was fantastic.

The hotel was a nice one. Staff are pleasant and helpful. Management is also very helpful. My general experience was good but there weer some minor down sides. 1. Restaurant is small and not the typical restaurant you expect to find in a 3 or 4 star hotel. Menu was good with the exception of breakfast options which were not satisfactory. Be warned that there is no buffet breakfast or buffet lunch (if you are used to that). 2. Hotel does not serve alcohol due to the religion of the owners so if you are used to having your glass of wine or pint of beer then be advised that you wont get that at Sierra Palms. There is however a smaller hotel/restaurant next door where you can get alcohol. Its just a 30 second walk from the entrance of Sierra Palms 3. Limited TV channels which were mostly in arabic. I could not get my usual BBC and CNN news. Had to rely on my ipad for entertainment The upside is that 1. The hotel faces the beach and its literally a 15 minute ride to the city center. 2. They offer pick up services once you cross the sea to the capital. You can also arrange for a meet and greet at the airport. 3. There is still some work going on and there are plans to have a gym on the premises so gym freaks like myself can have a good workout while on holiday.