Nice place, convenient location. Staff was friendly. But I don't like extra charge for late check-in, which I was not notified until hours before check-in via e-mail. I really don't like their security policy that upon entrance of the building they demand you to surrender a photo id in exchange for a badge. I refused to give my only id (passport). They took my wife's passport. For me this is a very useless and insulting policy that is typically used for entering a federal prison not your residence as a guest. I know some 3rd world countries like Cuba sometimes do this. They wouldn't take a photocopy of my passport. They were already paid in full and collected a deposit. To make it worse they keep the ids (my wife's passport) within arms reach of people walking past the desk. This is an unprofessional way to handle another persons private information. I hope they will review this policy. There are many more effective methods of verifying people entering and leaving. I asked my brother-in-law who is a manager of a large security firm there and he agreed with me as well.What if another earthquake happened, how would they return my wife's passport during an evacuation of the building? Remember passports are property of the government. On a positive note the stay would have been great if I would have known this policy ahead. I would have just brought an old student id or something like that.

the room and bed are nice. only customer service is very poor..you are not allowed to bring guest inside the room, and can jusLlt meet them at lobby.. no.housekeeping in our 3 days stay even if they collected extra fee for cleaning.requested rag for toilet but to no avail.

It’s good. Love the swimming Pool

It is located in the heart of the city and walking distance to the popular nightly street food venue. We arrived early morning and promptly got accommodated by the host for a small fee.

Staff were attentive, informative. Apartment had everything needed unlike many others experienced. Surprisingly elevatorb security is really slack, any user can visit any floor.

The room was clean but small as a shoe box. To get the extra bed out we had to put the sofa upside down, which then again prevented us from a accessing the kitchen. The pool security didn't allow all of us to use the pool, despite the fact that we all stayed in the room. Our family were not able to visit us they had to stay in the lobby we were told. All in all a bad experience. We left after one night, but we got the money back.

Security has stopped us several times despite us going in and out of the building. Unnecessarily strict. Wi-Fi slow. Won't book in this condo unit again.

Expensive than the other units and does not allowed cooking.

DO NOT STAY HERE! As someone who travels frequently, I’ve used hotels,com exclusively for the past 6 years. This by far was the worst experience ever. Hotels.com did not properly advertise the additional fees of the property. Specifically the pool fee. My wife was accosted for a pool fee which was not stated anywhere on the hotel.com website. After finally agreeing to pay the pool fee we figured we would enjoy the remainder of the 3 days left at this hotel. However, the owner of the property decided to barge into the unit after 8:00 PM unannounced regarding the issues with the pool fee. The owner of this unit also decided to show up with 5 additional people. Not sure if they were trying to intimidate, but the behavior of this “owner” was completely unacceptable and will be met with legal action. The harassment shown by the owner of this unit and the caretaker was beyond disrespectful. Fearing for our safety we quickly checked out of this horrendous situation. In regards to Hotels.com they were unwilling to provide complimentary rooms for the next two days. The fact that they did not vett this provider is irresponsible. As a third party site you are responsible for the providers of these units and you failed on every single level. I’ve spent tens of thousands of dollars over the years with your company. A Better Business Bereau complaint will be filed along with a complaint to the Attorney General.

Security is unnecessarily strict. Don’t try entering in a car or taxi. Just walk in from the street.

Exceptionally rude security guard at pool area. He allows families to eat and play there. Riding bikes, splashing, spraying water guns and swimming unsupervised Pool lights not turned on until 7pm so you swim in the dark. No lifeguard so good luck of you drown. All windows open wide in hotel good to help you fall out and die. Condition of hotel is poor. Cracks and damaged everywhere. Apartment dusty and nasty. Dust everywhere. Incompetent little girls give you paperwork to sign on arrival. Far too much paperwork and room didn't meet description at all. One tiny aircon for room. No soap. No toilet paper. The staff appear only to be security guards and rude ones at that. They let rich people park wherever they like and hassle white people and treat you like trash. The security man at pool only knows how to cause problems and just says no problem. Disgusting and horrible man. He makes up the rules as he wishes

Great location. Super clean. Very quiet. Would book again.