The service at check in was great. They were knowledganle and helpful. The 1st night we woke up to a very cold room the thermostat needed batteries we had noticed when we checked in but didnt think to much about it. We called down to front desk at 630am. Was told that maintenence wasnt in yet so they couldnt help but will send up space heater. So we got those plugged in and 2 mins later breaker blows but maintenance wasnt thetlre so they couldnt help us. So no power till we got back later that afternoon. Tthe pool was dirty and tiny. No where to sit while kids swam. Overal the rooms were dated and run down. For the prices you would expect the bed to not sag in the middle and to not find giant dust bunnies and someone elses toothbrush under the bed. Wouldnt stay therr again

The beds are HORRIBLE. I asked for a change of room due to one of the beds getting sunken in the middle and they said they would prepare a new room but they never changed us. We asked for a late checkout (only one hour later) and were denied and when I did the check out, other rooms were allowed to do a late checkout. The location is convenient and they have free coffee but other than that, there is nothing good about this hotel. We could not rest at all during our stay. I guess you get what you pay for.

Convenient location for a ski holiday

I don't recall the hotel description indicating parking not included in the cost nor that skis were not allowed in rooms and lockers cost extra...lockers not really conveniently located. Personnel friendly and helpful. Nice location, close to ski lifts and village. Room OK. Beds mediocre Beautiful surroundings

Very convenient location to go to the village gondola - 3 minutes walking distance

Building sound proofing is terrible. Although I found the room quite nice and functional the noise from the top floor did not let us sleep both nights we slept there. I imagine this has to do with the age/design of the building, so not an easy fix. As much as I liked the place and location and friendly staff, I will not be staying there again.

great

Kitchen needed repairs- caulking the sink, adjusting the dishwasher position. More kitchen utensils needed. Beds were a bit saggy. Location was amazing - close to Blackcomb and Whistler gondolas

Staff were very accommodating. They made staying here a pleasure. Unfortunately they can not control the quality of the room. It was cold with broken fireplace.

Friendly, helpful staff. I will book here again. We enjoyed our stay.

Great location, staff is friendly

Hotel is centrally located in the middle of the village with easy access to 3 major lifts, shops and dining facilities. Room seems to be a bit dated. Hopefully, refresh for the rooms is in the works.

I like.to have electrical fire place instead of real wood. I would leke a scale in the room. And I don't like visitors in the room when I am outside.

It has everything you need and is in a great location. Didn’t find the front desk staff particularly friendly but the room was comfortable and we enjoyed the pool/sauna/hot tub area.

Great location, close to everything Whistler/Blackcomb. Friendly and helpful staff. Easy parking.

Wonderful location, short jaint to the ski lifts or local pubs. Staff was very attentivel and friendly.

Noisy with thin walls/ceiling. Could hear people in the unit above walking around all night.

Properly a bit dated but clean. Staff were nice. Gal in the morning let us park for the day free after check out so we could ski.

Great location from the ski lifts. The property is dated; many round door knobs my child struggled with, very thins walls (could hear a baby crying often in the room across the hall), amenities don’t provide any storage while visit pool which is very inconvenient in rain. I wouldn’t stay here again; however, we were comfortable enough based on the price and location.

upgraded for a good price

We had a great stay! Amazing staff and accommodations so conveniently located. Will be back again!

The staff was very helpful and accommodating. There was one issue one of the nights, however, where a group of people were being extremely loud most of the night. For some reason, this was not addressed by the concierge at the time. Going forward, it would be helpful if staff was more proactive.

Loved the pillows and how many they gave us ! It was a great treat ! Our dog loves the stay too, puppy treats and a toy !!!!

We’ve stayed at this property several times and it’s the best value for being steps away from the ski lifts. Staff are very accommodating and pleasant and we enjoy being steps away from great food (at every budget), ski lifts, and shopping.

Great location for everything. Helpful staffs provide excellent service. Thanks.

We stayed in the double room at first floor, When we were asleep, at two o’clock in the night, we suddenly heard the sound of the balcony door being opened. We woke up immediately and a strange guy ran into us. It was really shocking! We called the police and found that our balcony door lock was broken and a drunk man next door ran into our room. This was a very scary thing. I hope the hotel can make more sure that their facilities are complete.

Fantastic location. Extremely friendly and helpful staff.

quite rundown very expensive for the state of the hotel check-in staff was rude very late check in at 4pm

Good value if your main focus is hitting the slopes.

This hotel has a great location in the Whistler village, it’s easy to access and they have their own parking. The staff were great but the hotel itself is dated. Our room could use a facelift as there are signs of age and years of use everywhere. We also found the hotel noisy in the evening, kids running in the hall and people in other rooms were clearly audible. Prices were really high, which is typical at Whistler, but elsewhere I would not pay anywhere like that much for a hotel of this quality

Great location to shops and walking trails but yet outside of the village enough to not be noisy.

Overall a comfortable hotel with good amenities. The location is good with only a 5 minute walk to the gondolas. Parking is underground and seemed sufficient for early season skiing visitors Check-in process was fast. The studio suite (loft room) fulfilled our needs but still seemed tight. The upper loft area was tight since the bed took all the floorspace. To open our suitcase, we had to place it on the bed. There is only one elevator, but stairway is conveniently across. The hot tub and outdoor pool were nice and towels were provided, but the pool water was still not hot enough. The main level of our suite had a little foyer area, bathroom, kitchenette and small living/sleeping area. I found the foyer area had a good amount of hooks for jackets and floor space for shoes. Skis had to be placed in lockers in the parking garage. Kitchenette was clean, sufficient, and well stocked with cooking materials, plates, glasses, silverware. Bathroom was clean and well-maintained. The main living room area is small for such a multi-use area -- the kitchenette, sleeping area, and living area are all shared. With the beds opened up, not much open area. The sofa bed was placed right next to the sliding door, so you have to climb over it to go to the balcony. The murphy bed when opened is right next to the kitchenette and consumed space. The latches to hold the table of the bed were broken, but we could still use the bed.