There are things that are great about this house - the interior of the house was very clean. The decor is lovely, as are the neighborhood and surrounding parks. We had a good experience with everyone we spoke to throughout our stay - they were responsive and kind and did their best to fix issues that we brought to them. I’d say it was great customer service in how they dealt with us and all our communication. I was disappointed that we weren’t allowed to enter when the cleaning was complete. We have never encountered a short term rental company that didn’t allow us to check in when the unit is actually available. But they did clearly state there was no early check in unless we paid an extra $250, so that disappointment is due to my expectations of previous experiences. The house was in good shape, nicely decorated, the shampoo and conditioner etc. bottles were worn out and clearly refilled but I can appreciate the efficiency in that. Our biggest problem was the pool and hot tub. We chose the home based on the photos of a great outdoor experience for our kids but got to a backyard with a freezing, dirty pool and a hot tub did not heat up. We called and they were responsive, their team on the phones is excellent. But it took until late in the evening to get the hot tub to work and when it did it foamed up like a bubble bath. We learned that it was due to the ph of the hot tub being off - which meant it hadn’t been properly cleaned. Members of my family ended up with itchy rashes after being in the pool and hot tub. When I asked for them both to be cleaned the AvantStay team sent someone out promptly and it was taken care of, but we couldn’t get the hot tub to heat up again for hours after the pool technician had been there. And the color of the pool went from green to blue and both hot tub and pool went from cloudy to clear. And dramatic difference on our third day staying there. I did relay this issue to the company and they offered a $100 credit for future stays, but I don’t think I’d choose to stay in a house managed by this company again. Although I will say every person we talked to on the phone, FaceTime, text and email was very kind, the need for so much communication to fix so many issues took much of the joy and relaxation out of our trip.

The location and the property were absolutely incredible. Exactly as advertised. We had a few questions about a couple of things while we were there, one of those being pool, heat, and a couple of other things. The property managers were very prompt at returning text walked us through it offered to come out, extremely helpful. All in all it was an amazing experience, and I will definitely be using them in the future.

Great house. Good stay. Would have liked instructions on thermostats, spa operations, and tv remotes.

Clean place, nice amenities.

Nice spot

The house exceeded expectations!! Kids had so much fun in the Hot tub, pool and with the mini golf! The park was so close too which was awesome and the neighborhood was calm!

This is a beautiful home and the backyard certainly did not disappoint. A few simple things could be done to make this a better experience. Most backyard lights did not work, either missing bulbs, broken or other. Would really add to the experience if they all worked. Overhead heaters only had 1 that worked. Outdoor propane heaters only 1 worked. Bar stools by counter all in need if repair. After arrival we were told you can either heat the pool or the hottub not both. Had to hit a couple buttons and then things were better. None of the things listed above really dampened our stay just would have been nice to get the full experience after dark.

Great communication with AvantStay. Seamless rental process and check in/out. Loved that you didn't need to spend the departure morning running around; stripping beds and cleaning. I hate when you pay a cleaning fee then have to clean the home before departure. The propery was beatiful and well cared for. The beds were comfortable and cotton linens were new and soft.