After having to text the owner for arrival instructions multiple times the day of my arrival, I finally received a message with a code for the door. The exterior door didn't work well and was not very secure at all. Upon entering the building I had to climb 2 flights of stairs, the first flight was normal, but the second flight was immediately inside the 'apartment' and incredibly steep. The apartment reeked of cigarette smoke and the heat was not on. There were 2 electric heaters that were very old and when turned on emitted poor odors and were either fully on or fully off so temperature regulation was a mess. I couldn't stay in the unit due to the smoke smell (listed as non-smoking) and couldn't reach the owner for my issues. I left for a hotel and when I finally got in touch with the owner they said I would receive no refund and the place was cleaned 'per regulations'...after many messages back and forth they offered me a small (less than 25%) refund for my entire booking (over 1 week). I wouldn't recommend this property to my worst enemy, the whole experience was garbage.