I booked this apartment for 1 night for a quick weekend trip to Chicago with family. I was overwhelmed with communication from the beginning. I received multiple messages requesting multiple things and at times I would receive the the same messages on different days on the website and also from random phone numbers. It was overwhelming and it made the whole experience feel more like a task. Also, it is listed as pet friendly but they do charge and extra fee and do ask for you to not leave your pet alone so I definitely wouldn’t book again if traveling with a pet. There were issues with 2 faucets; 1 was resolved before we checked in but as soon as I got there I reported another faucet leaking and from their response it made me feel like it was their word against mine and could potentially be blamed even though I reported it right away. Also the noise coming from the street is so loud that it was hard to sleep at night and my dog was definitely startled by all the random noises.

3rd floor with no elevator was extremely difficult for our 80 and 81 year old elderlies. You might want to mention that in your description. I didn’t know to ask about that. I would stay again though.