The location and the indoor swimming poll

The restaurant is closed Mondays and Tuesdays and this makes things complicated because you need to take the car to the closest town for a meal.

Massage therapist. Restaurant water and waitress.

I chose this hotel for wellness, dinner, and a room. They informed me during my first of two stays that they won’t do massages on my next arrival. This after the cancellation deadline. Then, two days prior to my arrival, they close the restaurant, also after the cancellation window closed. So, I canceled and went to another property. Unbelievably rude to lure in customers and cancel services witjout recourse. Will never stay there again, even though my first visit was very good.

Location & restaurant and the view! Staff is nice in Bavarian Style, breakfast is very good.

You can hear footsteps from other floors in the rooms - not very soundproof

Good breakfast, calm, parking, not so far from highway, kindness.

What a wonderful hotel. We booked last minute and we're totally wowed when we arrived. We booked the holiday room, and was given R304 which turned out to be an entire little apartment with the most amazing views over the lake and mountains. Made use of the pool and sauna facilities. It was a shame we couldn't have spent longer here!

We enjoyed our stay. Great breakfast and super friendly staff! it was great location, we really enjoyed swimming with a mountain view.

It was a bit complicated to find our room at first but it was okay after all.

amazing location, friendly staff and nice facilities.

Stunning views over the lake and mountains, lovely breakfast and very friendly and helpful staff.

Very hot in room (since no aircon)

Great location with fantastic balcony views. Lovely terrace for breakfast and dinner. great service.

Nothing

This was a last minute reservation on a drive through EU. Hotel was well signed and easy to find, space in the covered carpark for a 4x4 with roof bars and small box. Check-in ends at 22:00 but staff waited until 22:40 to check me in. Good breakfast, though didn't start serving until 0800.

If you're after 24 hour reception and an early breakfast, then this isn't for you, but otherwise a pleasant hotel in a beautiful setting. Unfortunately I wasn't there long enough to try the spa area.

The breakfast was great. A wide variety of food, that also tasted good. The Staff was very friendly and helpful.

Perfect wellness getaway for a family with small children. With the wellness facilities within the building, we could sneak away for an hour or two while the lil one taking his nap. The room is clean and very spacious. We booked a family room with about 35qm space. There's a dining area and a sofa bed. Baby cot is included in the room price. You have to request for it when you book for the room. Highlight for us: The heated pool so that our lil one can swim with us without freezing. Secondly, lake nearby. It's walking distance with wonderful view and a great playground for the lil one. We will definitely come back!

Nothing

Great spacy room, awesome view, extremely friendly and warm employees in the whole hotel. Great location - nearby lake with playgrounds, many hikes possible around, short drive to Neuschwanstein too

Very friendly, welcoming and efficient staff! Traditional Bavarian decor, as we had wanted!

Very clean Nice staff Easy transition if you speak German or English

No complaints

View on the mountains and lake - could not be better. Room very spacius. Food very tasty and fresh.

Some people of staff not friendly. In that sense it should be better.