It is the most impressive and beautiful hotel in Sestri with spectacular grounds and fantastic views. The staff at breakfast were very friendly and helpful and the selection and quality was great. Particularly the freshly baked focaccia they get from a local bakery.

This made seem odd to complain about given that you are staying in an old castle and should kind of expect it, but the general comfort level is not that high. Bed not very comfy and despite the room being huge just feels a bit empty and sparse. Overall it feels a bit dated but is in keeping with where you are staying.

Beautiful views and pristine rooms. Stsff very friendly. The restaurant was amazing with breathtaking views and delicious breakfast

Amazing hotel in a wonderful environment with the best bar keeper in Italy and an impressive private pool.

Shower and bed

Beautiful facility and grounds. lovely setting. staff so friendly and kind. proximity to town. breakfasts great.

beautiful view from the window, very nice restaurant

the lift to the hotel was hard to find in the city center

Great location, very nice castle and garden. Breakfast is ok.

Room is sub standard for a 4* hotel. Could.have made an effort with the decoration. Bedding is also not at the standard. Cherry on the cake is the 20eur per person and per day to access the swimming pool.. at minimum 250 EUR per night, this is clearly a joke and taking their clients for a fool.

Atmosphere and location

Trail around the promontory was closed. Have stayed 4 times. One of main reason we stay there. Very disappointed.

All the personnel at the hotel was great, very nice, friendly, competent and helpful. The place is beautiful, the room and the whole hotel and gardens are extremely clean and beautiful. The people at the front-desk were wonderful and did their best and beyond to make us feel welcome.

Unlike at the hotel, not all employees at the restaurant are courteous and you may be treated as a nuisance at dinner. Overall, cannot recommend the restaurant for that reason, although the food is very good. Breakfast is adequate and most of the waiters are correct.

Its not just a hotel, its an experience. The charm and atmosphere of the place is incomparable. Some decor is from old times, but thats exactly it. The huge old park looks as it should, bit wild, bit misterious. Amazing beach on the rocks with private space and open view to the whole coast (we could easily book in July). Dining is a must (fresh oysters!). Few steps to the village center for dining out. We can't wait to be back.

Nothing

Eveything

Location is incredible. Views are great. Air conditioning works fine. City is great and cute.

Rooms are a bit old. Time to remodel. Mattresses not super comfy. Elevator to go to the beach broke down.

Only The location.

Nobody has told us that the sea transat area needed to be reserved in advance...and it cost 20 eur / day...we ve been told.."ah yes it is fully booked" ...ok not even they try to see when it would be free...anyways the staff not super nice in general..yes sure the place is fantastic and well.located but never go during weekend where only Milano people are present...they dont care about tourist...no shuttle to go down the downhill road (what if i come an old person)...the thing is that it is very pricy due to only the location and the beauty of the place..i travelled the world...and that hotel is not worth to stay ...not even a water bottle in the room ...we received 1 key card...no sleepers for the bathroom...300eur / night...OMG...!!! Helloo...service is zero...and the nice terrass on the roof and the surrounding were not at all maintained...if it were great that hotel would receive more than 9 in booking!!!

This is just jaw-dropping my great and generous, with Ann amiable staff atmosphere to match. The best hotel I have ever stayed in…

Friendly staff, much appreciated upgrade (Covid?), fab and central location on hill top, breakfast with a view, spacious, quiet and rather functional rooms.

Nothing serious to mention.