TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort
A propos de ce hôtel
Set 5 minutes’ walk from Torquay’s seafront, the stylish and intimate TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort offers stunning views across Torbay.
Équipements
Piscine
Cuisine/kitchenette
Internet/Wi-Fi
Fumeurs autorisés
Parking
Blanchisserie
Balcon/Terrasse
Jacuzzi/SPA
Téléviseur
Accessible aux personnes à mobilité réduite
Salle de fitness/sport
Jardin
Adapté aux familles
Carte de Torquay
Hôtel à Torquay
Raisons de réserver
Comprend les essentielsJardin, Piscine, Cuisine/kitchenette et plus
Réservez en toute confianceNous travaillons en partenariat avec les meilleurs sites de voyage pour que vous obteniez une bonne affaire sur la location parfaite.
€€€€
Avis
3.7/5.0
Bon(1 066 Avis)
Avis vérifiés à 100 %2.0
Location
Kitchen staff closed the kitchen before 2100 at 2040hrs
8.0
Great views over the bay.
Staff were very friendly and accommodating.
Great value for money
All was fine
5.0
Lots of things to do at the property
Was in great need of refurbishment. Didn’t feel like our vehicles were safe at the property.
4.0
Amount of facilities.
Jodie, the waitress at breakfast, was always smiling and very helpful.
The Fire and Ice experience at the Spa.
Extreme heat throughout the hotel, even with the bedroom window open at night - looking at previous reviews, this seems to have been mentioned before. Having to pay £10 per day for parking, because we'd booked with Booking.com.
Breakfast wasn't great; had a strange taste of cooking oil and overcooked. The scrambled eggs looked like they had had water added to them, which made them inedible. The Croissants came out over heated and hard. Our room was very small, but as we were only sleeping there, it wasn't too much of a problem, but what was a problem was the cleanliness - the bath mat was mouldy, around the suckers underneath, the bathroom tiles were dirty, as was the floor and shelf behind the toilet and sink. I picked up an empty packet of facial moisturiser, from the floor behind the sink, which must have fallen there from a previous guest. The toilet wasn't screwed to the floor and rocked when you sat on it - this has been reported. The walls in the bedroom had various stains on them, including tea. On our first evening, at the Aztec bar, my husband asked for a bottle of Rose' wine and was told they don't 'do' bottles of wine - I've never been told this in any bar before! Another time, I asked for a tray to carry six drinks back to the table at the Aztec bar and was just told "they're all out"! My sister in-law asked for a Pina Colada at the Aztec bar and was told "we don't often get asked for them, so I don't know how to make it, do you want it in a wine glass or a pint glass!" Another time, I asked for a jug of Pimms and was told 'we've no jugs"!
On two separate occasions, I had to ask for the water bottle at the water station to be replaced as it had run out. The swimming pool near the jacuzzi was full of sand and looked filthy, so we got straight out! Had to sit on the raised sun terrace as all sun beds were 'saved' by 9am.
8.0
The staff were excellent
Facilities were also very good,they had everything there, a shop, a bowling alley, pool and jacuzzi, gym, on site entertainment for all ages
Creaky floorboards in the apartment
7.0
A lovely complex in a beautiful part of the Country. The service was good and the staff very friendly and helpful.
Nothing
10.0
The staff were very friendly and helpful.
10.0
Great staff ,facilities and good location
8.0
the resort is huge, really clean and the food and drinks were good too. Definitely worth the money!
furniture is a little outdated in the rooms but the rest of the resort really makes up for it, we went through the wrong entrance when we came to check in and the receptionist at derwent was a little rude about it but i can imagine she gets it a lot
4.0
On arrival, the receptionist was very rude. When asking what facilities there was she didn't seem like she wanted to be spoken to. No guidance given what so ever. The room was tidy but the bathroom was not. Old soap left and toilet not flushed. Not a great start. However the other staff were friendly. The facilities were amazing which made the stay tolerable. Gorgeous location with plenty to do.
Rude staff. Not clean.
10.0
The hotel is absolutely fantastic, the staff were amazing and extremely helpful and the facilities terrific.
Nothing
8.0
The Lady in the bar in the evening was lovely( sorry we didn't catch her name(lovely customer service skills).
Breakfast was ok .I appreciate it was busy.( supervisor was ok on Thursday morning) But virtually told me it was self service whilst walking away from us. waitresses were very good.
sorry putting it here as no space evening entertainment including the animals was really good and enjoyed by us all.The 90's rewind kept our tired out 7 year glued to them so the team deserve recognition of a job well done
7.0
spa area, swimming pools
mouldy bath mat and same hairs on towels and bed duvets…
8.0
The Swimming pool because of the grandchildren, they en joyef.
There was no fridge to put the milk for the little one.
9.0
Pretty much everything
Pretty much nothing
9.0
Excellent staff at breakfast. The apartment was very clean and comfortable. The pool staff were friendly and helpful and the indoor pools are great for families.
Reception staff not overly friendly. Aztec games is a great facility but some of the arcade machines are dated and didn’t work that well. Very noisy bunch of women staying in the hotel, but staff dealt with them well.
6.0
Close to the town, for the shops. Close to the sea beautiful place Torquay but like ALL towns in need of much Tlc.
Hotel is lovely but as 1st time visit in February we were lucky with the weather, hotel grounds need big clean up. As we were able to sit and eat and drink outside.... would be fabulous once clean and tidy..
The beds!!! Aaahhh so painful ...flat and the springs. Desperate to be replaced.
So much new staff which will be great once they're trained but don't like when going down for breakfast, to wait by the entrance to the restaurant for the staff to be staring at you and then I had to ask can we just get a table ? To the reply... ohh uhh no ill go and ask. Why can't all the staff help to seat guests.? This was forming big ques at busy times. And look unprofessional.
7.0
facilities
room dated in need of updating , extremely cheeky floorboards
8.0
the room size was good, restaurant was good and entertainment excellent
too many steps for an older person, the towels in the bathroom room need to be bigger, I.e. bath sheets not small bath towels. I specifically asked for a walk in shower as my partner is 91 and can get into a bath so was unable to use it. Toiletries in bathroom could be better, shampoo, conditioner and shower gel.
2.0
Nothing
Everything
The room was in dire need of refurbishment, it was so outdated & not very clean. The bathroom had black mould around the bath tiles. The food was not good. Breakfast plates in the hot rack were cold & dirty. We've stayed before, but this time was awful, far too crowded. We were booked for 3 nights but stayed 1 night.
7.0
The room was nice in many ways, and we had a lovely sea view. The location is also convenient for what I need to do in Torquay. It would be much improved with the correction of some irritating design flaws in the room (and maybe some notices reminding clientele not to yell in the corridors at night). I like the public facilities at this hotel - the breakfast was good, the pool is nice and we love the pool tables, table tennis which help keep my 9-year-old entertained.
With a little thought the rooms could be so much better. There are no actual bedside lights - only dimmable spots which do not go very dim and obviously aren't at all controllable in terms of direction. This was problematic as I wanted to lower the lights when our son went to sleep (and to relax in the evening) but it's either bright or completely dark. There were also issues with the bathroom - not only was there no flat surface on which to place toothbrush, washbag etc (except a sloping shelf over the loo which left me worried my stuff would fall into the toilets) - there was also a gummy sweet stuck to the bathroom floor - not ours. The shower barely worked at all; just a trickle and I could not get it to run hot in the morning and had to have a cold shower, my partner managed tepid water later in the morning. Also, three people were booked in the room but we were only supplied with two very small towels.
Finally, we were woken repeatedly in the night by groups of people shouting good night to each other right outside our door (including well after midnight).
on another note, I have never managed to get a parking space on my various stays at this hotel complex and therefore have to keep rushing about moving my van to various on-street spots.
5.0
location and plenty to do.
noisy engine noise from corridor cupboard all night, ridiculously hot room. Uncomfortable old mattress.
8.0
Fried bread was lovely
Bacon was poorly cooked and sausages were basic
FAQ
Combien coûte ce hôtel par rapport aux autres à Torquay ?
Le prix moyen d’une location à Torquay est de 99 € par nuit. Cette location est 4 € moins chère que la moyenne.
Le stationnement est-il inclus dans ce hôtel ?
Oui, le parking est répertorié comme un équipement pour TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort. Pour plus d’informations, nous vous recommandons de contacter l’établissement pour savoir où vous garer.
Y a-t-il une piscine dans ce hôtel ?
Oui, TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort comporte une piscine. Bonne baignade !
La location TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort accepte-t-elle les animaux ?
Malheureusement, ce hôtel n'est pas adapté aux animaux de compagnie. Essayez de refaire une recherche et filtrez pour "Animaux autorisés".
Quels équipements offre TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort ?
Nous avons trouvé 13 équipements pour cette location. Cela inclut piscine, cuisine/kitchenette, internet/wi-fi, fumeurs autorisés et parking.