I think it is ridiculous that we were charged extra for having more than one person in a double room.

Overall: Fine. We checked in at 8pm, after a long day of travel & sports activities. Told at check-in that breakfast was "down" and wouldn't be available in the morning. A huge bummer, since we had to then go out and purchase breakfast for the kids. Someone had left the heat on, so when we first arrived, it was at least 90 degrees in the room. We had to open the window for a while. The cleanliness though--AWESOME! Sheets & towels were fresh, bathroom was scrubbed well, and floor was clean!! When we checked out, I asked for a printout. The guy clicked around a bunch on his computer and then said, "there's nothing to print". I've never had that happen before.

The hotel is old and badly needs updating. It was mainly clean, but the step-out mat for the shower had rust-colored stains. The bathroom fan is ridiculously loud, sounding like a jet engine. But my primary complaint is the hotel’s indifference to the guest. I aware of the hotel’s condition from other reviews, yet I booked this hotel due to location and the free hot breakfast—I wanted those convenience factors since we were town for a school event. Despite the Hotels.com listing and the hotel website itself advertising the free breakfast, the hotel had discontinued that service. This was an apparent change in the 5ish days since I made my reservation, though the website still advertised a “free hot breakfast” after I checked in. The clerks told me that they would check with a manager about my concern, but I heard nothing 48 hours after I checked out. It was only after going through Hotels.com that they offered to refund me, though only $5 which didn’t cover the additional expense. My complaint is not about the money, which is an admittedly small amount. Rather, it’s about the hotel’s misleading ad/website and indifference to the guest. This is the second time that I’ve booked a hotel on Hotels.com when it incorrectly advertised free breakfast. Lesson learned not to trust the listings, or even the hotel’s own website in this case.

People fighting and loud on next room, nothing was done.

This stay was for 6 nights and the roomservice house keeping only cleaned the room 2 times and both times only made one of the beds even though both were slept in. The pool area was in disrepare with the hot tub over flowing and colder than the main pool. It was near Christmas so i understand not cleaning the room on the 25th, but the other days is unacceptable. The complimentary breakfast also was poorly stocked if it was even set up at all. All of the milk shower that it had expired on the 12th, yet it was stocked into the fridge for guests to consume on the 28th and 29th. The juice machine was also still out of order as it had been in November near Thanksgiving and my previous stay.

The guy at the counter was new and didn't seem to know much but they tried to charge me even tho I paid online. I had to ask why they needed me to enter my card when it was paid online? Otherwise our stay was decent but the Jacuzzi tubs need some anti slip stickers on the bottom so you don't fall getting in and out. And the cleaning staff knocking on the door at 9am to see if we had left yet was not appreciated as checkout is 11am....if we haven't checked out they should assume we are still in the room! But a definite plus was visiting the grocery store next door for their kettle corn! We pick some up every trip to Bemidji!!!

The hotel advertised continental breakfast, and we were told when checking in the the breakfast was from 7-11. The person at the front desk said they were waiting for a truck to come in, and then said nothing was guaranteed. I chose this hotel because of that. She was rude and impolite. I would not recommend this hotel to anyone.

I waitied in the lobby for 5 min before even being able to check in. My guess is there is a shortage of staff. It was really disappointing that we were told there would be a complentary breakfast from 6am to 10 am. My family and I went to get breakfast at 8:15am and fhere was another family up there telling us that nobody had set it up and they must've forgotten because not a lot of people were there. I have stayed at this hotel 8 different times and this is the first time that the service was so bad.

My room was very nice. Fluffy pillows and bed. Nice and quiet. I asked for a room close to the entrance; they accommodated. The location was great. Close to everything I needed. Welcomed my service dog. I appreciated the free breakfast but I had to ask for syrup and napkins. The second day there were no coffee cups or forks. Third day the little glass cabinet that held the yogurt and milk was locked. The pool was green and dirty. The jacuzzi was clean but the jets wouldn't turn on. My tv froze every 2 minutes. I was happy to have a place to stay but will probably try another hotel/motel next time.

At check in I was told they no longer had breakfast during the week. They advertised breakfast, but other complaints about the property include breakfast problems. No discount was offered even though I asked for one. Lots of other motels/hotels in Bemidji.

Breakfast was supposed to be included. Coffee and bun was only thing there. No one working. No one at front desk to check out either. If breakfast is included as it states and I expected it should have been readily available at 8am. Someone in the kitchen fixed up two large plates of breakfast into takeout boxes, through on a backpack and left while I was there...dissapointing

A nice budget option if you’re just looking for a safe, dry place to sleep. The property is aged and worn—needs new carpet, drywall repair, etc. The pool was too dirty to feel good about using. The breakfast was on the second floor and not staffed, so we had our batter in the waffle iron before we realized there were no plates, no napkins, nothing to put a waffle on. No forks, syrup, bowls, and on and on. A strange breakfast experience. The staff at the desk was great, obviously trying to create a positive stay. The key readers on the doors were unreliable. Just felt past its prime. I appreciate saving money over the other options, but still probably overpaid for what we got.

Room fan made noise and had to be turned off.

The room I was given already had an occupants in it. I used my room key and walked in on a family. I was given another room. However, the desk table needed to be cleaned because there was a spill on it. Not very sound proof: I could hear conversations clearly that were occurring in the hallway and the room two doors down.

The only real complaint i have is that our keys would only work one time and we were there for four days so we would have to go downstairs a few times a day to get our keys redone so we could get back in our room

We ended up getting there around 1 in the morning. It was not a planned stay, we were driving up north for a wedding and we ended up being more tired than we thought we would be.. We stopped to be safe and we are glad we did! The overnight staff was very helpful and pleasant to talk with. Our room was clean and ready for us when we got in there. The fact that the hotel was pet friendly was a huge plus for us since we travel with a service dog and sometimes getting accommodations for that is not so easy. But they were very kind and accepting. They even had a doggy bag station for my pup! The breakfast was delicious. The whole breakfast area was clean and fresh. The attendant was there refilling everything and making sure we had all that we could want or need. She even made sure we knew about the different treats in the fridge! We didn't have time to go swimming but we did get ready and head back out. Overall it was a very pleasant and easy stay. Makes me more open to staying there in the future for the ease and cleanliness. The only thing that bothered us is that our backs hurt a little after laying in that bed. But to be fair, we had been driving most of the night and we are over 30. Our kids didn't seem to have a problem with the beds so It might be age more than the mattress!

Room was clean. Beds were comfortable. Staff was friendly. Hallway carpets need to be replaced. Bathtub drained slowly during shower.

Very clean room!

Quiet, nice clean rooms, adequate breakfast

Check in was slow. Room was cold and no heat

Always like to stay here when we come to Bemidji.

Quiet

One lady was doing everything. Great for her.

What I liked about the hotel was The check in and check out were fast and easy. What I disliked was the musty smell in the stairwell.

Don't really think that housekeeping needed to leave the air conditioning on and set at 61 degrees. It was about 70 outside.

The staff was friendly and it was quiet and clean. The carpet in the hall was in need of being stretched before someone trips. The coffee maker in our room did not work right and we had to share a hair dryer between our 2 rooms.

Staff was very friendly and room was very clean.

Like most hotels in this area, the facility is a bit outdated but clean. Initially they put me in a room directly above the pump for the pool, which was noisy and made vibrations that I could feel on the bed. Then I talked to the staff and they quickly moved me to another room without issues. Staff was helpful.

Wonderful. helpful staff, nice facilities.

It was clean and the staff were very friendly.

I have stayed at this property in the past. The Hotel was much cleaner on this visit. Had a nice stay.

Fight in back parking lot with golf clubs