Location and amenities were nice especially having the washer and dryer and all the things provided in the garage

I booked this rental on booking.com not knowing I would have to install another app and booking service called vacasa that manages the property. I paid extra for late check out and the rental locked my family out with our belongings inside when we came back well within our timeframe. Trying to get ahold of anyone was pointless despite calling vacasa 3 times, messaging book.com 3+ times, and calling two separate numbers given to us from staff who came to clean the property and remove the trash. If it had not been for them we would not have been able to retrieve our things. This was at 1pm today, it is now 8:45pm and I STILL HAVE NOT HEARD FROM ANYONE. They are unaware we were ever able to get our stuff. Absolutely ridiculous needless to say, we will not be using booking.com or vacasa ever again. The floors in the home appeared clean but we found a used kids sock under a bed and if you walked barefoot on the floor it turned our kids feet black. No exaggeration, they were black on the bottoms. There are large ant hills all over the yard so the kids had a hard time playing and the property hasn’t been treated for mosquitos at all. The firepit was useless due to this.