The size and the location. The staff was responsive and helpful when I needed assistance: provided additional shower products, hair dryer and tea towels very promptly when i got in touch with them. So that was great.

No indication of unit # or pin for lockers, meaning we bothered the neighbour next door as we got to the wrong unit. However, the staff was very responsive on the phone and sorted this out right away. The cleanliness is what was the big let down. For instance: the coasters and table sets sitting on the dining table were still dirty and oily from the last meal I assume. Crumbs on kitchen table. Bin was broken - we managed to fix it temporarily before it had issues again. The bathroom cabinet above and below sink not clean at all , while the shower needs a deeper clean to remove some of the mold. The biggest concern though was the shower leaks onto the corridor’s carpet, which looked like it had started to get moldy. Other things: bedside tables still had marks and dust on them, didn’t look that it was wiped, there was also some nail clippings in one of the drawers in the wardrobe, shelf in the walk-in robe dusty, some of the surfaces were wiped clean but lots of others weren’t; lots of the dishes weren’t that clean and we had to rewash plates etc. before using them; oven and grill don’t seem to work. No hairdryer although specified in the description and shower gel seemed old.