Breakfast and location were good.

The fire alarm went off in early hours of morning, was awakened out of dead sleep. Went downstairs to find it was a false alarm.

The room was very clean.

We reserved a deluxe king room but was put in a king accessible room. When we went to the room and realized it was not what we reserved, we called the front desk but no one picked up. It was late, so we ended up sleeping in that room. When we checked out next morning, we talked to the manager who said it was an error on Booking.com as there was no such room option at the hotel. The price difference was settled in the end after a few days.

Good

A little crowded at times. Could of used two serving locations

The location is close to The Biltmore, which was convenient.

I booked a balcony room for a bit more money, expecting a "scenic" view. My balcony overlooked the parking lot. Very disappointing. Had I known this was a possibility, I would not have wasted the money.

Friendly and helpful staff; Excellent location. Close to Biltmore. Indoor pool a plus for kids. Good breakfast - lots of choices.

Bar was not open.

Very clean. Close to the biltmore, which was the purpose of our trip. Staff was friendly.

NA

proximity to attractions

breakfast

We did not eat breakfast at the hotel. Loved Biltmore Village next door

No comments. Stay was perfect

Clean and well kept up! Location was great but difficult to walk because of heavy traffic on major thorough way.

Location conviebent but so crowded and the traffic was loud morning and night! Definately not worth the extra cost for a balcony room 😕

Delightful staff. Pure smiles. Understanding, helpful, and accommodating. I expected a pleasant stay but ours exceeding my expectations. The room was a perfect fit for our needs due to the sliding door separating the bathroom/couch area from the rest of the room. All steps, from check in to check out, were easily facilitated. Excellent location. I know where to stay next time in Asheville.

Breakfast to be extended. As a night owl I tend to enjoy a later breakfast. The back gate to be available to guests with a key card. This would make walking to Biltmore Village simple and a bit safer than walking on the busy main road.

Great location,clean rooms

The location was perfect! The facilities (gym, pool, hot tub) were amazing. Everything was clean. The beds were exceptional! Friendly staff and good hot breakfast!!

N/A

Beautiful and very quiet.

The bar wasn’t open lol :((

This hotel was fabulous . Perfect location right by the entrance to the Biltmore, and enjoyed dinner at Ruth Chris which was across the street .

The location and the staff. The young woman at the front desk when I arrived was so helpfuë and friendly.

Nothing

Very comfortable and clean, with plenty of room for my family. The bathroom had all Dove soap and shampoo products, which was very nice. Couldn't tell if we had neighbors, which is a good thing. That is a pet peeve of mine.