The location and been the Hilton

Well we did stay here at the start of our holiday and again at the end for 2 nites. We never in our dreams thought that we would encounter the same problems. AC did not work, missing panel above ceiling in bathroom and accessories in bathroom missing. After reporting to reception, a tech was sent to fix the issues which did not solve the issues. There was no urgency from Hilton staff to rectify the issue, the room was steaming hot, I had to demand that we be allocated another room which was the case in the end. I find the Hilton servicing of rooms are very poorly executed and this reflects badly on the Hilton brand. In the end we had a good 2 nites stay but just to go through all the hassles was not worth it. Will not be back in a hurry.

Location and breakfast was good

Servicing was very bad, the room we got was not fully serviced, towels were missing, aircon did not work, toilet seat broken. We reported and had to endure the night without AC. Shocking really for Hilton standards as we are booked to stay again after our travel's around Namibia. Hopeful we don't endure the same problems

O hotel foi inaugurado este ano, então tudo é novo e funcional. Quarto amplo e confortável. A localização é ótima, boa para visitar os pontos turísticos do centro da cidade.

This is a new property around the downtown area. I liked the size of the rooms and the breakfast included in the tariff was good too. Overall, the staff was hospitable and I'd recommend to fellow travellers.

Overall, it was great. I was a little bummed with the room service ringing the bell at 8 am on a Saturday morning to clean your room. For hotels like Hilton, it should not be acceptable or there should be a provision for "Do Not Disturb" signs outside the room.

No gym Breakfast could of been included in the price

Alles neu, zentral gelegen

I came for business, I stayed one night and off I left.

Staff attitudes and waiting time. Most staff members priority is selective. I

L'accueil très chaleureux. Le personnel charmant et gentil

Le premier jour la connexion ne passait pas dans ma chambre mais très le lendemain, tout a été réglé.

Great room, nice and clean. Very good mattress. Nice and helpful staff.

The restaurant takes ages to bring your order.

Great staff, friendly and knowledgable. Room is spacious and modern. Breakfast was awesome, dinner was great too, very tasty. I look forward to returning in the near future.

Unfortunately the room that I stayed in had a leaking shower and the basin water runoff led straight onto the floor and my shoes, both easy to fix I am sure.

The rooms were new and looked good.

There was a sewage smell throughout the hotel. The staff were not equipped or able to deal with queries. When complaining about the sewage and requesting moving to another hotel, the staff indicated that they were not allowed to contact senior management after hours and could only resolve the issue the following day. The following day after escalating to owners of the hotel, I was moved to a suite at the Hilton next door, which was great, but the attitude of the HGI staff was extremely poor. I contacted Booking.com on their system about this and they didn't bother to respond. This is the second time that i have has an issue and Booking.com has not responded.

normal hotel...

parking is extra! the hotel has no own free parking, so its all extra and not cheap! wifi did not work! there should be breakfast at 6:30, at 6:30 they only started seeing up. only available at 6:45! Please think of you business traveler.

The hospitality and the environment.

That I had to wake up early and proceed with my trip.

Muy moderno y bien práctico

No tiene estacionamiento propio

The hotel was clean

Rate of exchange

Comfortable rooms, good bed. Reception staff very attentive. Breakfast with many offers.

WiFi was down quite often. No WiFi in Lounge and restaurant area.

Excellent staff, especially the gem, Hilma. The bed was , conducive to deep, good sleep! I would return just to leap into those beds again.

The slowest, most mercurial and often non-existent internet service. I know the situation upsets the staff as well because it is the one time they lose their general cheer. But it’s terrible. But it might be a general state in Windhoek.

Breakfast choice not great Location is excellent for business.

This was by far the worst hotel experience I have ever had. For a brand new hotel, WIFI, Lifts and TV was not working. Every time you complain it is just a story on story and nobody does anything. The parking is expensive and you don't get told about it until you checked in. Overall it was a disaster

Ne tiens pas compte de nos réservations faites sur booking ne fait aucun effort commercial aucune communication

Acceuil prix communication

serviabilité du personnel

charcuterie et fromage bas de gamme

A simpatia dos funcionários é nota 10

Gute Lage und sehr schöne Zimmer

Der Service entspricht einfach nicht dem Hilton Standard. Alle Prozesse gehen zu Lasten der Zeit der Gäste und wirken einfach nicht gut durchdacht. Die Skybar ist toll, aber die Karte ist dem nicht angemessen und leider hat keiner auch nur ein bisschen Erfahrung, wenn es um die Zubereitung von Getränken geht. Ein Barbuch / Cocktailbuch würde schon viel helfen.

It was impossible to like anything as the hotel was not open and they put you in a different hotel after checking in.

I arrived and the Hilton Garden Inn was closed. After they checked me in they told me that I would in fact be staying at the other Hilton property in Windoek that I purposely had not booked due to the reviews. When I checked out after one night (of a two night stay) they told me they would not refund me the second night, despite putting me into a different hotel than what I booked into. DO NOT BOOK AT THE HILTON GARDEN INN!

El personal

La oferta de Restaurante es muy muy corta y son extremadamente lentos.