Breakfast should be included.

Hotel is well located and convenient.

Room is small and the bathroom is practically in the room - no privacy at all.

location

close to the center with private parking

The toilet walls and door were made from a semi transparent glass that did not allow much privacy

cleanliness, free parking and pool facilities.

breakfast may be better and pool would be comfortable if more warmer. there are 2 Sauna rooms - i could also propose to convert one into steam room. Would be then perfect.

location and parking space

old keys and small rooms

The service for the breakfast and the restaurant was really slow and poor.

Service and cleanliness were excellent

Nil

Very nice hotel with good price. Well equipped room, clean and nice view from big window

- Good location - Competent staff - Parking

- Lack of quality pillows - no night light - tiny toilet - low water pressure, so I had to hold the shower switch with one hand

I can appreciate only the location of the hotel, unfortunatly.

The hotel did not reflect the comfort of a 4 * Hotel, neither 3* I would say. We had a very unplaisant stay at the Ambassador. First, the room reserved on booking platform did not reflect the reality on site. We reserved a room with bathtube and we've recieved a room with shower, that other the fact that it didn't worded properly it also didn't had any door. The toilet was separated in 0.5 m2. Also, the staff was not opened the resolve any of the issue presented. There was also very cold in the room with no possibility to raise the temperature of the heating system, maximum 20 degrees (we've traveled in early December with kids) so we had to go to sleep with extra sweters on.

The location of the hotel is good with a direct connection to the old city / city center. The staff is helpful and friendly, they are trying to solve any problematic situation. Car charger (paid) inside the garage.

Rooms are really outdated and low standard. The rooms are not dirty maybe, it's because of the age of the hotel, the filth is there. Beds are really soft.

Nice food (dinner). Nice and sunny room. Very friendly staff at check-in.

No staff on duty at 5am for check-out. Some bodylotion in the bathroom would be nice.

Comfortable room and view , silent area

Location, tram and gurten included.

just 10 minutes from the center of Bern

the system to use the free transportation was not very easy and at the end aí was not able to profit from the free transportation, just my friend managed to use the App.

Good breskfast, but expensive.

Hotel in need of a renovation. The bathroom had a fan working all the time making noise. There was noise of wind coming trough the bedroom door. There was a window in the bathroom to the corridor. Because there's no door, during the night there was always light. The babybed was too small for a 2 year old. The inside pool wasn't heated. Not a 4 star hotel.

amazing view

wifi did not work perfectly