Very nice hotel, nice breakfast, friendly staff,clean hotel.

Really good hotel. Staff very friendly and helpful. This is an awesome place to stay. I cannot recommend enough.

The breakfast was great. Our room, after we upgraded to a suite was amazing, the view and balcony was just incredible. The first room we had booked was a superior double and was a little small for us, nothing wrong with it apart from that. Location good about a 10 min walk to the main town of Montecatini Terme.

The gym was an absolute joke, it was in a depressing dark room on the bottom floor and on the first day we heard a member of staff being very aggressive to a customer and accusing him of kicking down a kick bag which had seen better days and should have been attached to the wall properly in the first place. My son went down the next day and used the bag which had been propped up against a wall and he was screamed at, it was eventually removed, all very odd and very unprofessional. The gym equipment was also inadequate and I would not have used the spa as it was on the bottom floor with the gym and looked awfully depressing. We had stayed for 6 nights and had spent a lot money and on the day we checked out and payed the bill, we just left, with “no thank you for coming or we look forward to seeing you again”, from the man on reception. Which was a shame as the rest of the reception staff had been helpful.

The room was basic but nice, good price

Very old bathroom, in need of a refit. Shower with the plastic curtain. Staff not super welcoming.

A/c

Food, no service , pictures does not correspond to hotel looks . Overpriced 2 star hotel

We were allocated a room on the third floor overlooking the pool, however as you looked to the left from the good sized balcony, you had the most spectacular, unspoilt view of Montecatini Alto - truly breath-taking! The room was very large and had a great shower with lovely L'Occtaine toiletries and good powerful hairdryer. There was plenty of storage in the room as well as a safe and mini fridge. The bed was a little too firm for me however the air con was great and was much needed in 39 degree heat. The rooms were cleaned every day with fresh linen and you could get fresh towels every day but we were happy to go with hotel advice and reuse a few times. The pool area was so peaceful and tranquil, again with magnificent views all around and the area was cleaned every morning. There were also lovely shaded seating areas dotted round the front of the hotel were you could relax with a cold beer. The breakfast area was either inside or outside and the food was very fresh and plentiful - cheese, meats, tomatoes, pastries, jam/honey, cereals, bacon, eggs, beans....huge choice and a great start to the day sitting outside with a very good cup of Italian coffee. The staff (in particular the breakfast staff and the young lady at the bar) were very helpful and friendly.

The hotel is probably in need of a slight upgrade at reception as it felt a bit old and tired. As with most lifts in older Italian hotels, they were very small and it was a push to get 2 cases as well as 2 people inside. It would have been good to have some padding on the sunbeds as just a towel on the hard plastic was a bit uncomfortable. Also a ramp for cases would have been an easier option at the front door rather than trying to lift 20kg up 5 steps in the sweltering heat.

Awesome surrounding Very good breakfast compared to other hotels in Italy

Small parking

Very nice breakfast, good variety of sweet and savoury buffet. Mattress and pillow were really comfortable and the view form the balcony (4th floor) gorgeous! Bathroom had a window, very much appreciated

The furniture in our room did not match those of the pictures - we had carpeting on the floor and an upholstered headboard. (I would have preferred a more modern room. ) There are many "prohibition signs" and regulations - ie swimming pool not before 10:30 am