The staff, the location and all the infrastructure.

nothing.

Great location. Wonderful views. Staff brilliant. Food delicious. Rooms warm and cosy. We had a room facing the Matterhorn and was lucky enough also to have a clear night. Full Moon was in the sky above us, and we have many pictures of the Matterhorn with Constellations, such as Orion, in the sky above. Put simply "This is a fantastic place to visit and stay"!

No Teapot at breakfast or boiling water for tea (not hot enough out of the machine).

Location is fantastic, we have room just in front Matterhorn Mountain. This was our honeymoon trip and hotel prepared warmed welcome gift. Love to come back sometime in the future.

the service was great, staff were kind and helpful. room was clean and the view fascinating.

great experience, could watch both sunset and sunrise on top of the mountains. managed to do some night photography as well. rooms were also comfy and clean, each room is named after a peak which is a nice touch. staff also very friendly. dinner was great. it has the best view of the Matterhorn in Zermatt in my opinion

have to pay for cable car ride up, however it is understandable

Wonderful and unique view from our room and a quite incredible place to be able to stay. Hotel staff were unfailingly helpful and courteous. Hotel and room very clean and well laid out. Breakfast was very good, dinner good too, though maybe slightly underwhelming.

Obviously it wasn't cheap and the train ride up cost a small fortune, but the hotel itself couldn't be faulted.

just open the window of your room and you shall see the most outstanding view of Matthorn. it’s a hotel you must stay a night once of your life.

Nothing really bother. But if I must mention, the dinner of meat fondue might has a little space of improvement. If can be more satiety and diversity, will be even better.

The mountain view is so beautiful , staffs are very friendly and helpful. Delicious dinner and breakfast . The rooms very clean.

I had wonderful meal including breakfast and dinner. Thanks to staff, i experienced awesome honeymoon here with my husband. I will never forget how they treat us and make us happy. I'd like to recommend this hotel to everyone around us. Come and enjoy fantastic view and special service.

Nothing

Amazing location. Amazing view on the Matterhorn from the bedroom. Spacious and comfortable room. Very nice personnel. Good dinner.

Expensive

Breakfast was exellent and great Location.

totally everything, amazing

nothing at all

You are up here for the views and boy would it be stunning (barring weather conditions)! The rooms are furnished with simple but comfortable furniture. We initially had concerns sleeping at high altitude but were fine.

Service could really be more generous and warm to accompany the amazing place. Wait staff gave us a doubtful look and questioned us twice if we are indeed guests at the hotel when we were checking out the dining room.

staffs very nice and view from hotel is amazing

everything was more than perfect

The view, location, food, staff It was a very good experience

The mattress is old and not very comfortable

Awesome location. Special thanks to Cristian and Ian that they were outstanding during our stay. We had a lovely experience dealing with them and made everything feel so special. Absolute troopers both of them, working nearly all day in a super busy environment during the day and yet find a smile while serving dinner for all hotel guests. Thank you guys for everything.

Feeling a bit the altitude but this has nothing to do with the Hotel. Just physics.