Excellent breakfast selection and extremely friendly staff.

There was no shuttle service from the airport even though I spoke to two different drivers. We were in the right pickup spot but they never came. Waited an hour and ended up taking an Uber to the hotel.

Staff 100%, very confort room

Localization. Not good for long stay

The free shuttle from the airport was so convinient and saved us lots of money in the middle of a flight cancellation, which was great. The bed was extra big and super comfy, very nice room. The front desk people super nice.

空港間の送迎の方がすごく親切です。 お部屋は広くて、スーツケース２個広げても大丈夫な感じでした。

They have GROHE faucets and towel holders. I respect that. Do you know how difficult it is to come across GROHE sink and bathroom faucets in North America? Most use crappy North American brands when the best is GROHE and HANS GROHE. Other than my fascination with their sink and bathroom faucets, they have a comfortable King-size bed with plush pillows. I couldn't figure out how to operate the curtains though. I recommend this hotel for a one- or multi-night stay.

I did not like Nestle water bottles in the room. It's the worst brand of bottled water. They should switch to FLOW or Eska.

Nothing, the manager Joseph was dismissive and tried to gaslight me about the issues I brought to his attention.

Everything. For the cost, the room was dirty, the bed was stained, there were hairs all throughout the showers and sink. And all the manager did to remedy this was provide room and breakfast. For almost $300 that is exceptionally unacceptable.

Room was ok

The shuttle service was not accommodating for our large group. I called when we got off the plan (9:00 PM) to let them know we will need the shuttle, the fella said to call him when we have our luggage. I called him (9:15 PM)to let him know we had our luggage and he asked how many in our group, I advised 11. He said it would be about 15 min. We had 6 adults (1 was a diabetic) and 5 children. Once you exit the Toronto Airport, you may not go back in. Our Diabetic gal's sugar started to drop and we had to ask the security guard if we could get something to bring her sugar up. Fortunately, they allowed one of our party to go back into the airport and get a juice for her. It was about 45 degrees and since we were coming back from Aruba, most of the party was in shorts. The children were freezing and tired. 45 min later, still no shuttle. I called again, he said he was on his way and will be there in 5 min. An hour after my initial call, he came to the airport with a van full of people and we had 11 in our party. He said he could take 4 of us at this time. So, a couple of our people went back to the hotel in the shuttle to get our vehicles. So we waited another 45 min for our vehicles to come and pick us up. That Shuttle van NEVER SHOWED BACK UP. When we got to the hotel, we were tired and upset. The Hotel clerks said they would speak to the manager and offered us a warm cookie. The next morning, I spoke with the hotel management, He basically just listened to my complaint and said he was sorry that happened. I will never recommend this hotel to anyone!

It was very clean

I wish there were streaming services available