The room is very spacious and modern

Check in takes too long and the front door could be cleaner

Very modern, clean and comfortable. Near downtown and two metro stations.

The room was very comfortable and the extra touches such as the table and chairs by the window were enjoyable. The room design was beautiful.

The low level street noise in the background at night.

Excellent location for visiting the Eaton centre and Nathan Phillip square. Right in the city centre and close to the train station. Excellent places to eat and drink in the area. Spacious rooms. Front desk staff were excellent, especially when accommodating us for another night.

The area is a little rough around the hotel, but too be expected for being in the centre. Some of the rooms are actually residential as were rented out during COVID but not turned back into hotel rooms- so a little strange, however we had no issues with any of the neighbours and was actually very quiet despite the location. We ate at the restaurant on the ground floor and the food was not great, so we ate elsewhere for the rest of our stay.

The room was clean and nicely decorated. Bed was comfortable.

Please put conditioner in the shower along with the shampoo.

The location is amazing and you are right in the heart of it with most things within a 30min walk, it is also right next to the metro if you don't fancy walking. The reception staff are really helpful and very accommodating - nothing seemed to be too big of a job. The room itself was really spacious and clean with a good size bathroom, NB there isn't a bath and the pressure was a little low up on the 14th floor. There is also a diner next door called Fran's which was amazing, good choice of food and really great staff.

The noise from the street could be fairly loud but not constant. The worst part I would say is the breakfast. It is a set menu and if you aren't into fried and super sweet it doesn't give you much choice.

Where it’s located and the rooms are clean and big. We love the bed omgggg the comfiest one I ever slept on at a hotel.

Parking but there is some around the location .

Location and size & amenities

Tv remotes didn’t work well but staff promptly attended to this. Also found dirty facecloth hidden in couch cushions.