the view and surrounding area was beautiful. Our room was clean & spacious. Front desk staff were very friendly and helpful & called our room to make sure we were satisfied. The Manager helped carry our luggage down the stairs when power went out. The Spa team was amazing! We loved the fact that there was a kurig coffee maker in our room.

We did not enjoy walking through the main lobby to get to the pool. only 2 elevators & 1 wasn’t working they were very slow. we had a power outage and the stairwells were not labeled well at all thank god it wasn’t a fire the restaurant wasn’t open for breakfast & the pastries they offered were over priced and stale. we didn’t realize it was partially owned units and our neighbour’s who owned were a little noisy the last evening we stayed. check in (5pm) and check out (10am) times we’re not very accommodating, however they did their best to get us in our room a little earlier.

space, accommodation layout

noise transfer through the wall; could hear early morning music from the restaurant; restaurant patio sounded like people were in our suite; could hear noise from suite above. Suggestions: more places to hang towels in bathroom; more dishes so not having to run dishwasher daily or twice daily; dish rack and drain tray for hand washing dishes; oven mitts in suite Vs available from front desk; coasters and placements to protect table and side tables; blanket; adequate coffee supplies for length of stay vs having to refresh.

Great location, restaurant was good and staff across the hotel were friendly

Rooms are dated

Staff was lovely, location is great, rooms were underwhelming, FREEZING cold and the walls are paper thin so you hear everything.

liked the room and the nice balcony

was not happy to arrive and find the restaurant was not open on a Tuesday nite or open for breakfast the next morning we did not anticipate this so brought no food and had to get back in the car to drive somewhere to eat!

it is ok but not special I think

i paid nearly $200 per night for a small room in the off season. was expecting more of the hotel for this price to be honest

Perfect location. Close to trails, the beach. Great restaurant.

I wish the beach on the property was dog friendly.

Comfort, location and cheerful staff in a tought time with the Pandemic.

Having restrictions due to COVID which is totally out of your control.

No balcony in our suite which was a little disappointing.

Our room was way to hot, we could not get any cool air from the air conditioning, or with the windows open The front desk was only able to supply a fan, it was only a slight relief

Friendly accomodating staff. Room was very comfy and well fitted for our stay. When you arrive you can see you are staying at a quality resort hotel by the overall care of the exterior and grounds. My pet was treated as well as we were and I appreciate that because he is my family. You have EV chargers which were a huge plus since I have converted to a fully electric vehicle. Very nice location as it was very serene while still being central enough to Peachland and Kelowna of which I had to visit both during my stay.

Setting

Landscaping equipment was noisy in the morning. Consider electric motors. Restaurant quality was average and service not well organized.