location was beautiful

A lot of amenities were closed during the week days and service and food at the restaurant were poor.

Windermere is the class of Muskoka if you're looking for a getaway at a boutique hotel. Large by that standard, it has very good facilities. A well-run restaurant with very good food, also a pub operating Thu-Sun, an integrated spa, and there's a golf course across the street. Of course you have the lake and can get out on there with hotel kayaks or rent a boat and so forth. The hotel is in an old style but due to a movie filming mishap, is new from the ground up. Which means it has the feel of a classic old place, and yet has modern amenities and structure, so the rooms are very quiet. Beds very comfortable with nice linens.

There are a few aspects around the edges that could use some love, for instance the separate stone staircase that is nearest the marina is not weeded or kept up. Things like that. Drinks took a while because the bartendar was new/training, but that's the sort of staffing issue you'll find all over these days.

fantastic location

nothing, all good

The grounds were well cared for and the staff was excellent

The location is perfect, right on the lake, and easy transport by car from Toronto. The property and the rooms are very nice.

The bathrooms need updating, the air conditioning is not effective, and the staff in the dining room for breakfast (especially the concierge) were snarly and not very pleasant.

Dinner was great. Server terrific.

Check in was poor. Was told the room wasnt ready but we would be called when it was. 2 hours later i had to inquire. New person was at the desk. We then learned we could have used the bikes or facilities but it was then too late in the day. The room is a garden view but really a driveway view. Room is clean but drab. Bathroom clean but old.

Everthing was good enough.

Boating service was not available at that time.

Lovely setting. ……inside and out.

Could use a little TLC on the outside.

My husband and I came here for a quick getaway during our honeymoon. I had been here before for dinner and the food was amazing. Since then however, it seems to have gone downhill. We were underwhelmed every step of the way and of course we know times are tough because of COVID but we felt like our expectations were just not met. The food was nothing special, there was only a coffee pot in our room - no tea or milk, no microwave, no fridge, no dvd player which was supposed to be included. For a regular stay, it would have been a nice place to rest your head but considering we were there for our honeymoon, I was disappointed. Probably will not be coming here again.

The laid back atmosphere

All the rain that week.

Restaurants and main facilities were nice and well maintained. We enjoyed being able to borrow kayaks one morning. Staff were friendly and helpful, but not consistent in wearing masks throughout the property.

The room was uninspiring and not worth the nightly rate. The bed was very uncomfortable. We had a garden view room through the tiniest of windows, which meant there was very little natural light in the room. The bathroom was clean, but the water pressure in the shower was awful. The window sill in the bathroom was directly in the spray of the shower where you could see water damage and mould. The room didn’t even have a mini fridge to keep water cold on a particularly hot weekend.

The fact that you book outdoor setting and don’t get it get with technology and get Open Table so that we get what we want and if your resort is full open all areas of dining

Great accommodations and service!! Food, staff and rooms - are excellent!

Two points of improvements - no vents in the bathrooms, this would take it to 5 stars if done, and access to the lake for swimming.

The location was the best. We enjoyed the water craft and the amenities that Lake Roseau has to offer.

There should not be such a high corkage fee for bringing your own wine to the table. That is a definite discouragement.

Breakfast had lots of variety. Service was excellent!!

The toast was unbuttered and very dry. Sometimes burnt. Coffee was too strong.

Easy to maneuver with my low vision sister.

The service in the restaurant and food was disappointing.

The location is beautiful, and the wait staff was friendly, though inconsistent in quality.

The food was mediocre and the service, while friendly, was not effective (food / drink orders had to be repeated and some were forgotten). The room was exceptionally basic and not at all the quality I would have expected given the pricing of the hotel. The TV stand in the room had clear water damage, the TV was tiny and the cable system very basic, there was no fridge, and the shower curtain in the bathroom was hung too far away from the tub, and so was not functional.

Lovely view of the Lake Rousseau. Great staff. Excellent food. Swimming pool. Comfortable bed. Wonderful golf course across the road.

Nothing

Great location. Friendly staff.

Staff was new and inexperienced. We had to ask multiple times for clean towels. Dessert for $15 looked like something from the kid’s menu. Continental breakfast was a croissant,apple turnover and an orange. The Inn looks like it is becoming very run down due to the lack of maintenance. Cracks in our room’s ceiling due to water damage and paint peeling throughout the building exterior. Free wifi that you can not connect to. We ended up eating at local restaurants since we were not able to reserve our preferred seating times although we noticed the restaurant had lots of seating available during those times. We also were advised of the poor quality of the meals by other guests before we even checked in. For $475 a night we were expecting better.

The ambiance is amazing. Very calming. They have lots of amenities. The view! Incredible!

The hills. I am physically challenged and the hill down to the beach and marina is too steep.

The staff were very professional, attentive and friendly. The beds were very comfortable. We also enjoyed the balcony and view of the lake.

It seemed excessive to charge us to get a fridge in our room, which should be a standard for a top end resort.

We missed the breakfast .... we didn't realize it was included. We enjoyed Lunch/Dinner very good.

It would have been nice for the front staff to let lus know that breakfast was included.

Food was great

No access to golf or tennis amenities as they are members only. Disappointed but completely understandable

The property is gorgeous with love gardens and view of the lake. The staff are attentive, professional and friendly; many faces we recognized from previous visits. The balcony was very nice, with seating and a great view. The restaurants/food was very good.

Our room, while very nice, was a bit dated. The room we paid less for last visit was much nicer and more updated, even though it didn’t have a balcony.

Wanted better communication surrounding an issue stemming from a missed dinner reservation.