Cleanliness, location, accommodating and helpful staff.

Nothing.

Muy bien situado y muy cómodo

Un poco viejo y caro para lo que es

My room was not ready despite arriving at 9pm. The doormen were not at all helpful and there was a constant banging noise in the room. Overall a very disappointing stay.

Excellent, friendly staff. Great location for UWS. Good bus and subway service nearby. Many nice pubs and restaurants nearby as well. Nice Matin restaurant adjoining was lovely.

One of our two beds was very noisy.

Very clean and near Central Park. Had a ‘village’ vibe to the area. The Nice Matin restaurant was very convenient and good for breakfast.

Nothing

从服务到设施都不错 对家庭出游很友好 很干净 地理位置好 很便利很安全

The location is very good, away from the noise of Times Square, a quiet street and close to the Natural History Museum, to good restaurants and the subway station. But it's very expensive for what they offer, regular bed and not so good bathroom.

The staff at reception are just regular, they're not cooperative at all. The worst thing was the wifi which didn't work, the connection dropped every 2 minutes and reception didn't take any steps to fix it. At checkout I asked for a taxi to the airport, was offered transportation from the hotel itself, more expensive than a taxi and the driver dropped me off at the wrong terminal at JFK, even though she knew the company I was traveling with. This caused me a lot of inconvenience, tension and time to get to the correct terminal, on my own. The hotel driver should have been more professional and used to airport terminals, especially at an airport as large as JFK.

Great location, excellent staff, very cordial.

No complaints.

My request for a certain room was honored. Thank you.

The television sets are confusing. It might be helpful to have a card of some sort left in the room near the TV explaining how to activate the TV set.

Breakfast at the local restaurant was perfect.

No concerns

Location

Tiny bathroom, no bathmat

Everything, check in and check out were seamless. We enjoyed the cable TV, just being able to relax and come and go when we pleased. The lucerne is so close to everything it's a perfect location.

Location was perfect for our plans. Convenient for travel & lovely neighborhood.

A great location in the Upper West Side. The 4 Star restaurant the “Nice Matin” was our go to for breakfast during our stay.

I can’t think of anything.

UWS location; Entrance foyer neat and area to sit comfortably if waiting for taxi/friends etc. Room well appointed, on the small side, clean and well maintained (Queen - disabled). Nice Martin restaurant - good service, variety on the menu. Easy walk to the Museum of Natural History and Central Park; on M7 bus route and crosstown M79 and a block from the subway.

Small room; AC variable during the night; room dark and little natural light

Great position near Central Park. Very helpful staff. I booked a twin room for my son and I, but ended up with a double. They were happy to move us to a better room the next day at no extra cost.

Very little

Old school charm

Nothing

location. rooms are well kept. Bathroom was nice. All very clean

no refrigerator

location

The location of the hotel is fantastic ! that is the best thing about it. Staff were also very nice.

TV did not work (they did fix it the next day). No hot water! water was barely lukewarm at best. No blackout shades. Hotel is incredibly expensive given these issues.

Older style hotel, with a small but comfortable room and small bathroom. Great location - walking distance to lots of sights: central park, the Met, the Museum of Natural History etc. Close to subway. Also close to lots of great food and coffee - highly recommend the Black Lab cafe! Excellent value for money, given the location.

The airconditioning unit was very noisy

Location was terrific; building is gorgeous; loved the restaurant.

Bathroom was a bit small. Heat was very uneven. Too hot or too cold; hard to adjust.