We really enjoyed the heated outdoor pool and the Hot Springs. We are not winter people. Discovering this place will make winters more enjoyable

Would have been nice to have Netflix available in the room!

We loved our stay at Pillar and Post and can't wait to go back. Our dinner at The Cannery was OUT OF THIS WORLD. We enjoyed the outdoor pool immensely.

Nothing, we loved everything!

Indoor and outdoor pools and hot springs. Bar and snacks were good

I booked a Superior Queen room and there was no way that it had a queen bed-- double for sure It was room 103. I have been there numerous times and enjoyed the facilities. This time was a HUGE disappointment!! If I book a Sup.Queen room that is what I should get. $300 for that room is disgusting--I will not be doing it again! Also,15 minutes in the Hot Springs is not good. The excuse of Covid is lame at best. No reason to limit the time. Covid is not time sensitive- 8 people 15 min. or 8 people 30 min. no difference. Sadly I may not be a returning Guest

The staff was kind, room quite spacious, very good towels, spa area was not bad. The restaurant is amazing for portions and taste! I liked the idea of the virtual concierge on my smartphone.

The spa does not have a steam room, which I personally like. There should be a water dispenser in the spa area. The TV in the room was not a smart TV with options to connect to Netflix, Prime etc. I ordered extra water and coffee through my virtual concierge but I never got them.

beautiful amenities

uncomfortable pillows

Was here for my friends wedding. The rooms were clean, beds very comfy and the pool/hot tub and spa facilities were wonderful. Definitely a deserved restful stay. The wedding dinner was delicious (beef with caramelized onions). I could have eaten 2. My diet is restricting, and wasn’t quite sure the ingredients in the pear garden salad with walnuts, but I risked it and was ok. Tasted good. The gardens across the street for the ceremony were stunning. I have a landscaping business and thought the workmanship and maintenance was really well done. The grooms ready room was great too since the rooms weren’t ready yet. I would recommend having a washroom with a shower nearby so people can freshen up before putting their suits on. I decided to go for a hot tub before, so I was able to use the change room facilities which were nice and clean. Beautiful old building and decor. I admired the timber trusses as I am studying architecture. Staff were very nice and accommodating.

Can’t thing of anything.

Great breakfast

well kept gardens

rooms are shabby, pool area over crowded. the coffee station was incomplete. rooms are not sound proof.

This resort is exceptional, we stayed here for a little honeymoon getaway after our wedding and it was just what we needed. Such a beautiful and relaxing resort, everywhere you look is stunning! The staff is very friendly and helpful, always someone on-hand to help out. Our room was beautiful, with the comfiest king size 4-poster bed. The facilities are amazing - the outdoor pool and sun deck area is wonderful (open early AND late, which is great!), the spa and hot springs were out of this world and so romantic! Make sure to also walk the gardens across the street and have a drink at the Outpost. The food here is also amazing, we didn't have a single 'bad' thing - the crab cakes in particular are WOW, a must try! We loved our stay here so much, and only should have booked longer. Highly recommend! It is the perfect spot to relax and enjoy the beauty of NOTL.

My one small complaint is that the Cannery breakfast buffet menu advertised eggs benedict, my favourite - so we went there for breakfast for that reason. However at breakfast we were told that it is not offered, so that was a bit disappointing (we would have gone somewhere else). But the made-to-order waffles and omlettes were great, breakfast was delicious and plentiful!

The breakfast was so delicious and well worth it. Loved the service and how quiet the room was. Great location.

Wifi was spotty and slow at times.

Breakfast was great,

Diningroom a little dark

room was really clean and good location.

The Hot springs were awesome and outdoor pool was a nice size everywhere was clean The breakfast was well done, great servers to finish of with the large beautiful gardens across the street We would love to go back sometime.

Nothing we didnt like

Everything was wonderful and relaxing. That was our expectations and we fulfilled our travel goals.

The pillows are horrible, unfortunately.

All the staff were amazing. Staff were very helpful in familiarizing us with the property.. Our room was on the second floor so Tony helped us get everything up there. The service in the bar lounge was exemplary. Brighton took good care of our needs.. We had Dinner in the Cannery Restaurant on site and the food was great. Our server Derek made us feel special and was very attentive.. Since we were too far away to walk to the Shaw Festival and we did not want to drive and deal with parking, Lisa on the front desk was quick to make arrangements through the Prince of Wales Driver to get us there and back —Jason and Bobby. This was extremely helpful for us to reduce out stress and enjoy the play.. A Big Thank You to everyone.

The rooms are pretty tired. They could use an update. The door to the room was extremely hard to open and close.