The staff was kind

It very dusty and dirty pretty much everywhere in the hotel. The eating areas especially. The elevator got stuck our first time going up.

The lobby had a nice gathering space & the location of the property was good.

We had multiple issues during our stay to include no bed linens in our room upon arrival, a broken tv, & terrible water pressure. After our first night's stay, we were expecting room service to come in while we were away for a majority of the day, but we returned to find that our door had been propped & left open from the maintenance men replacing our tv, trash overflowing from the night before, & all dirty towels still in our room. Unacceptable for the amount of money we paid for this stay.

Breakfast was good, location was perfect, complimentary drink hour was a nice surprise. Steak house inside the hotel was awesome. One of the best steaks I've had. Area is beautiful, clean and I felt safe walking around at night.

Couple issues, shower head broke the 2nd day we were there and never got fixed, was still usable but i had to wrap a wash cloth around it to keep it in place. Notified the front desk. Two days later engineering showed up but my wife was using the shower. Asked them to come back in 10 minutes. They never cane back. shower pressure was horrible, air conditioning wasn't the best.

The location was nice

The back where we were placed was kind of.. run down

This was wonderful compared to the hotel the night before that we were forced to leave and find a nice place with a good bed. This hotel We highly recommend...everything about it is nice, including an especially the area by the Lake is absolutely beautiful and walking. It is just a nice added touch for romantic evening. Beds are comfortable everything is spotless and they're body products are outstanding

There really wasn't anything that we didn't like. It's just that it was a little loud at night time. So it made resting slightly difficult for my husband people were enjoying themselves though, so it was not that bad.

Location

Under renovations

Proximity to Cranes Roost park. The appetizing breakfast. The amazing staff. The peaceful atmosphere. No noise.

When I spoke to the desk I was informed that the construction was completed. However, the construction team and activity did not affect the stay.

Like uniqueness

There was remodeling going in but it didn’t bother me all that much

Location, the room was very large, very comfortable and most important, very clean. We will be coming back!Also, great value as we also got a delicious breakfast included.

The room was beatiful and well set up. The staff was very helpful and quick to act when asked for help. The food was also very good.

I DID NOT END UP STAYING HERE BUT THEY CHARGED ME LIKE I DID. IN ORLANDO I'M FROM KANSAS CITY IN TOWN FOR MY DAUGHTER'S GRADUATION FROM COLLEGE. WHAT A JOKE. ORLANDO OWE ME, IMMA NEED THEM TO RUN ALL MY MONIES BACK. WHAT A THIRSTY OVERPRICED OVERRATED CITY. WE WILL CONTINUE TO STAY IN ST PETE AND DRIVE OVER TO ORLANDO. STRAIGHT UP AND DOWN!

Breakfast good

The room smelled like the surfaces had been wiped down with a dirty cloth. When I pulled the curtain closed there were 2 x empty crisp packets. The quilt cover was VERY creased and in ironed. I have stayed before but this time the room was not satisfactory.

The location was fantastic. Near shops, Cranes Roost Park and many restaurants.

The renovations were still in progress and quite an eyesore.

Indoor pool, breakfast was great

Construction and small double beds

front desk were nice

the property was totally under construction & Booking.com did not make me aware of this issue!!! Totally disappointed & my husband was having surgery… very upset!

location

no water pressure bathroom was dirty and the hotel is under renovation.

It's very quiet and staff is very helpful o

Bigger pillows on the bed

We’ve stayed here before, love the location

it’s under major renovation and we were not aware until we arrived. this made navigating the 1st floor is cumbersome. the plastic sheeting and construction debris were uninviting.

The room was beautiful and had everything we could want.

Someone had literally parked in front of the entrance. Like I pulled in behind them got my room key came out and had to back out. No one else was in the lobby. Seems they just parked there.

nothing really. very old and under renovation

everything.

Large room. Clean. Great breakfast.

Construction. The set up for breakfast was tight hallways from where you get your food to the dining hall. Almost got crashed into several times by people in a hurry.

Room size

House keeping was horrible staff didn't clean room fully. Didn't leave me.any wash clothes.Then when they did come. Acted like didn't understand what a wash cloth was. Had to show him. While the whole time he's on his phone. Didn't even take the dirty towels. Had to sit them outside of my room door. House keeping I give a 0 too