The hotel was clean the staff was amazing

The staff was excellent!!

The rooms were tired looking, not like when we stayed there in previous years. Throw out the puny bath towels.

friendly staff

The staff was extremely friendly to me and helpful.

Staff was super friendly. Everything you’d expect from a hotel room. Excellent location.

Hot tub and ice machine were out of order. Shower made a high-pitched whine when in use.

Towels!!

Price was surprisingly high.

This is my "go to" hotel when I travel to Columbia, which is about 2x month. The staff is the best! Consistently clean and quiet location.

I've found, based on my frequent stays at this location, that the bedside lamp switches don't work in some of the rooms.

Main room was clean

Bathroom had ants and old pee on the toilet, hot tub was green and looked to be sitting for some time, hair laying in pool area, only saw 1 staff member at any given time, and Sat night they had allowed a party below our room. At 10:00 I went to ask why this was being allowed and it was a paid party and was allowed until 11pm. My floor and beds were vibrating from the extremely loud music and I was told there is nothing they can do but it will be over in an hour or so.

Concierge was great! Very polite and nice. Super friendly. Tracy, the cook was the best.

the price wasn’t to bad, until I was charged 100.00 dollars incidental fee that I had no idea of when I booked the room. I didn’t agree with that charge.

the incidental fee, plus the heating wasn’t working In the first room we had. my room had to be witched.

Location

Rooms need to be updated. There was only 1 light working in the bathroom, the shower made a squeaky noise when the water was turned on, the curtains were dirty and could use firmer pillows.

The staff in the restaurant was very rude. The breakfast was fine.

The caliber of staff in your restaurant.

the bathroom wasn’t clean, and when we requested for room service clean up, the front desk personnel basically handed towels to us on the way out.