The staff - they were what made this an exceptional experience. Yes, the room was immaculate, the bed and pillows comfy and clean, and the AC was turbo-charged, but the kind, helpful, and courteous staff cemented this hotel as the only place I will stay at on future trips to Baltimore. (Also: the hotel restaurant serves delicious and surprising food)

Honestly, nothing. There were none of the little annoyances or inconsistencies that can happen during practically any hotel stay. Everything was delivered exactly as promised

Location was good. Parking was included. The front desk staff were very nice.

It was short on amenities for the cost. The wallpaper was coming off in our room. The room was dim and small to average size. There were only two bath towels and no washcloths. Housekeeping made up the room, which we didn't expect, but left our door ajar. Thankfully wewere are at the end of the hall and nothing was taken. The bar and restaurant or an afterthought in the lobby.

I stayed here many times in the past when visiting JHU and STScI which are very close. Compared to previous stays, the place seemed a bit run down. Very few staff, and corridors very gray and dull, giving an atmosphere which was a bit gloomy. Room itself was fine, as expected, parking on site was convenient (underground garage) and place is very close for JHU campus and STScI. So overall pretty good stay.

Decor seemed very old and gray. Could use some cheerful redecoration.

The people, the snakes and the meal

Front desk lady was excellent and very understanding about my disappointment in quality of the facility and it’s lack of services

No lobby to speak of Lack of food service Dark parking lot Lack of heat control in room Website photos misleading

very easy to get into, very clean

nothing

Location was convenient for us. Room pleasant and staff helpful and accommodating

It was suggested that we didn't need to have housekeeping every day which we accepted. However, if the towels weren't going to be replaced, hanging racks should be provided. There could be hanging racks in the bathroom in any case.

great room, clean

the suite of services are not available post Covid including mini store, laundry detergent and all the vending machines were out of order

room

didn’t see much of it. garage was scary and not easily marked for parking.

The Inn at the Colonnade is the default place to stay for visitors to Johns Hopkins University and the famous Space Telescope Science Institute. Within walking distance of both, it's an obvious choice. I stayed there numerous times in the 1990s and early 2000s and enjoyed its spacious rooms and wonderful restaurant. This was my first visit since the pandemic and I was shocked to see how the place has deteriorated as a first class hotel.

In the following I don't wish to complain about any of the Colonnade staff who were welcoming and helpful. However, I simply couldn't believe how the former excellent restaurant area has been reconfigured into a basic "cafeteria-style" open-plan area contiguous with the lobby where, had I wished to enjoy an evening meal, I'd be basically sitting in full view of the bar and arriving guests. No privacy, no style. As I stood waiting to be seated, the waiter thrust a menu in my general direction as he hurried to simultaneously serve people in the bar. When I asked at reception whether there were suitable restaurants nearby, she sighed in sympathy and admitted the place has suffered greatly due to the pandemic. The bedrooms are still luxurious and spacious but why pretend this place is a first class hotel and charge the same when it has clearly gone downhill - disappointed and poor value for money. For this price it desperately needs a proper restaurant, not something like one witnesses at cheap airport hotels.

* Spacious rooms * Location next to Johns Hopkins campus (if that matters to you) * Breakfast was good but not included in room price

* Bedroom air conditioning gave me a sore throat * Furniture and generally the facilities are a bit old and shabby * Grumpy staff

close to family in the area, easy to find, clean, very friendly staff

restaurant is ok, nothing worth going out of the way for.

Location to John's Hopkins University. Very quiet, clean, and safe . Jomah at the front desk was wonderful. She was courteous, polite, and extremely helpful.

Paper coffee cup in room with coffee maker had been used.

Location and staff was great

Nothing I will never stay there again

There was a continuous noise.That kept my guest and I up all night long into the morning. We reported the issue but the noise didn't stop. In the parking garage my guest parking ticket wouldn't work. And the ticket was validated

The staff was very friendly and they upgraded us to a suite. The beds were very comfortable and the room service breakfast was prompt and tasty.

Nothing

proximity to jhu

bathroom old. pillows old. a/c old

nice front desk help

hair on bathroom wall and floor