The lobby area and staff was really nice I have zero complaints about staff and the lobby

The elevators would randomly stop working and you couldn’t get past the second floor unless you walk around to the other two sets of elevators and hope they work , the room had no heat turned on the heat to 90 got nothing but cold air I told them the maintenance guy came looked at it and left nothing was fixed the covers were dirty had stains and hair on them from the last guest it sucks because I love this hotel chain but this location needs upgrades or should take embassy suites name off it I will stay at the one closer to Arlington next time looks way nicer

Honestly the only good thing was the fresh free breakfast and the cleaning staff was nice

Roach on floors Torn furniture Broken TV & remote Mildew smell Broke shower Lied free parking

The staff was incredibly helpful at breakfast the team was Richard team they did a WONDERFUL JOB!!! This the reason I’ll come back serious!

I had gotten a 2 two bedroom suite paid $562 for the room for one night in no one didn’t take they time to come fix the toilet we first used it in it didn’t flush in we did call in told them but no one fixed so we only had one bathroom we can used. But other than that I loved the room.

The room was big enough for our whole family and the staff was so helpful

The beds are small I thought they where queen and they where full The AC stayed on 60 and never got cold

It's was nice friendly environment

The ac didn't work properly, the room was hot, and I was charged for parking

The breakfast and staff

Room cleanliness. No working laundry machines. Price. Undisclosed charges.

I enjoyed the convenience of the location. And how quiet it was at night.

The room was very dirty the sink was unwashed and had what looked like drunk vomit in it. One of the beds had brown stains in the sheets and hair. The carpet was very sticky and had lumps in it. I kept tripping. Room keys wouldn't work on the east entrance. We would have to walk all the way around with our things. Quite annoying. One of the exits leaving the facility was chained off for no apparent reason forcing all guests to use 1 very tight entrance and exit. I nearly got hit twice coming out of the facility. There was no reason to congest everyone into one exit entrance when there is a perfectly good one. The security kept parking there to block. Makes no sense.

The property has nice plants, good lighting. The property smells fresh and clean.

There was trash all around the parking lot. The air in the room was very loud and the room seemed damp.

Best breakfast I’ve had at a hotel!

That I was unaware that I would be getting charged for parking ! Front desk staff failed to mention that!

complimentary breakfast

only two of four elevators working during spring break week

Loved the breakfast!

The pool had apparently just had a chemical shock and my kids couldn't swim as it was burning all of our eyes so bad. We chose that hotel specifically for the indoor pool for the kids given the rain and cold weather at the time of the stay. Disappointed.

Breakfast might have been really good, if we had got there sooner. There was only one line for omelets & the hot foods so we had to wait to get pancakes & bacon. While we were waiting they put up everything else including the butter. I only got one small pancake & intended to get oatmeal but they had removed it.

Two of the elevators weren't working. We had to get one of the TV's worked on. The room needed some updating . The little fridge was sitting on the floor making it hard to reach for one of our party who has back issues.

The breakfast and complimentary drinks👌🏿

The elevators were broken. And the hot tub was dirty. The outlets in the bathroom didn't work. The refrigerator didn't get cold at all.

Breakfast buffet was really good but that’s about it

Toilet was leaking AC unit was about to tattle out of the ceiling Rooms smelled musty Something was “smeared” on the couch Walls had debris on them… not sure what it was Mold/discolored bathroom tile

Clean, great location, the amenities great!

Upon arrival management couldn't find my modified booking and he gave us a hard time and said sorry he didn't have a room for us and would not let us explain that I modified my reservation. I called booking and spoke to LJ May and she was so helpful and determined to get our room. Embassy supervisor was rude to her as well but she got it done and stayed on the phone until our final check in. Thank you LJ May !!! That was our 1st bad experience other then that we always use booking for reservations.

There was trash on the property. The price was more than the location off 635 LBJ.

breakfast

staff was rude toilet didn’t work sink didn’t work and ceiling vent fell down

The breakfast was great!

They were out of carts so took a lil extra time to check out. And disappointed the hot tub was out of service. Also the bar was understaffed