We were upgraded to a balcony room upon arrival Free drinks and s'mores vouchers Beautiful view Friendly staff Offered late check out Free water bottles and filtered water available all over the hotel Fast elevators

Had a few items with damage that we mentioned to staff which the manager then noted. Bar service not very welcoming Room coffee was pretty meh..

Comfortable bed, great amenities.

I would have liked a pod coffee machine in the room. Also, the shower is not designed properly and water sprayed onto the floor.

It was beautiful. Beautiful facility, beautiful location beautiful views, beautiful service.

Nothing. I loved this hotel’

Staff and property

Room was small

They were able to check us in right away, which was nice. The double room had lots of space, huge closet, wonderful desk for work and makeup and an extra chair besides the outdoor space. Due to weather, we weren't able to use the outside space or use the fire bowls. The Spa there is amazing! The massages and facials, scrubs were great. I would just say they need a hot tub for multiple people to use after services.

They have no room service and no one would answer phone at the restaurant. We had to go order in person and pick up in person. The small fridge had no freezer space and the ice machines are every other floor but none on the main floor where we were. High $40 to valet your car. The area is run down, so you worry about safety parking car, getting gas, etc. The Shores is high up on a sea wall, so you must go down to beach and sometimes water is right up to the wall. The one day it wasn't raining and we could use our lanai, the furniture was filthy from the storms.

Relaxed atmosphere, kind staff, awesome pool deck and right on the water. Spacious rooms and elegant building without feeling stuffy.

Beds and pillows left much to be desired. Fridge was tiny, frosted over and barely kept the food cold. Excellent soundproofing between rooms.

Everything

$25 additional resort fee outside of fees you pay on booking.

Location was nice

Very, very over priced. Rooms are not nice at all for the price range they are in, stains in carpet ect.