Close to federal hill

When you walked in the carpets had stains and looked filthy

Needs upgrade, carpet has stains and tears, no fridge, no info about the area

The hotel common areas such as lobby and hallways were extremely warm. No refrigerator in room

It was in walkable distance to everything.

The elevators were slow.

Room needs an upgrade TV selection was poor

TV selection

Location and staff

For the price the rooms need a little refresher

Pool was advertised when I booked our stay, but we found out at arrival it was closed. One of the reasons I booked at this hotel was because of the pool.

Easy to walk to Federal Hill and Dorrance Street, Art & Theatre District

1)Overpriced 2)Room 503 given - no fridge in room 3)Room safe battery was FLAT 4)Toilet could not flush in morning, husband had to open the cistern to shift the ball inside for to flow & the flush to work. 5)Front desk staff unprofessional - chatting n gossiping loudly, within earshot of EVERYONE at the lobby!

The hotel was convenient to everything we were doing and very comfortable.

For the price, I think there should have been complimentary breakfasts and free parking. A pool would have been awesome as well. The room didn’t have a fridge or microwave which seemed a bit off from what I was used to with hotels.

Clean, central location to Providence place and many restaurants as well as Veterans Memorial Auditorium.

on-site parking (without any other option nearby) was $27/night, rooms were very outdated and showed considerable wear, staff was unfriendly and disengaged.

The location was great. We only had to walk next door for our show. The room was spacious and clean. Getting to park in an enclosed garage during a snow fall was even better - not having cleaning the car before leaving.

The mattress and pillows were extremely soft. The restaurant was understaffed with the excuse that they were “unaware” of the event taking place next door. Our tickets were booked in November.

Con operation at premise. Extortion. Criminal matter.

Location was beautiful

The entire stay was charged to a card that I never provided to the staff, the first thing I did when arriving was try to give my credit card so that card would be charged and the guy at the front desk said it would be charged at the end of the stay... that was a lie. I was charged the whole stay to the card I made the reservation with that same night, plus the security deposit. and not to the card that I tried to give at arrival