LOCATION

NO

$25 buffet unappealing.

Bathroom - toilet, tub slow to empty. Leak on floor. Didn’t empty trash daily. Had to request. Elevator to 2nd floor not working one night. So, they had sign to use the “left elevator” which was stuck on the 7th floor. Lot of surly staff (in training?) but not pleasant.

location and overall nice property

hot water did not work on last day of stay. staff at the front desk didn’t seem too concerned about it. obviously no water is an inconvenience but it was really the staff’s indifference about it that was so off putting.

restroom was dirty.

staff wasn’t helpful

it was close to my brothers wedding venue.

I booked two rooms for my brothers wedding. Before we arrived, I called and asked if we could be put on the same floor as my brothers wedding party. He was on floor 7. They assured us that could be done. I believe the person I spoke to misunderstood because I was put on the floor with the swing dancers. Apparently, there was a big convention that weekend. They were extremely loud and partying until 6 am on Saturday and Sunday night. There were tons of them, all partying throughout the hotel. Two off leash dogs almost bit my daughter in the lobby as we were walking up to our room the first night. The swing dancers were inappropriate with her and she is only 15. One invited her up to their room for drinks. We were exhausted because of how loud the dancers were, and on top of that security knocked on my door twice when we were trying to sleep because our neighbors were so loud. It was pure chaos and the staff seemed overwhelmed. we never had our rooms refreshed from housekeeping probably because of all messes the swing dancing parties made in their rooms. The front desk lost my brothers sign up sheet for the shuttle to his wedding and they finally agreed to calling us a complimentary Lyft. That was stressful but they did end up remedying that situation at least. I did noticed papers all over the front desk and organization was not a factor, but I can attribute that to the swing dancing convention. The staff at the front seemed very overwhelmed and I couldn’t blame them. I expect more of Hilton Hotels. In hindsight, I would have chosen another hotel.

Location is everything. Restaurants close by and hotel awesome Restuarant and shops. Room was great with good multimedia

Leaving lol

Good location. Regular beds were comfortable.

Pull out couch sheets were dirty and had crumbs (?) Family member had to sleep on the couch. Also, there was not any blankets or pillows in the room for the pullout, had to call to get them.

Clean comfort and well kept. Nice staff.

Having to pay extra for parking.

Overall our stay was fine. We have moved but frequently need to come back to OC. The location of the Hotel is GREAT - convenient to everything - so I'm sure we will stay here again.