location

stairs only

Reasonable for the price. Staff were very friendly. Good location.

Just a little more effort on the housekeeping would improve everything. One cup for coffee, no tea, two pillows on one bed, one on the other. Lacking in small things that were annoying more than absolutely necessary.

location is good, but homeless in Kamloops an issue making it not entirely safe place

Lighting in the room was non existent, bathroom slightly updated with paint but the rest was not. Bathroom toilet seat loose, silicone around tub needs to be redone, tub did not drain well.

not much positive to say

I reserved a queen room, paid for a queen room but got a single double in a very a tiny room. Noisy and outdated facility.

When we booked online the listing said registration was wheelchair accessible and in fact the listing said TOTALLY accessible (in all caps in the listing). When we arrived there were stairs to get into the building and stairs inside the building to reach reception. When Doug asked for wheelchair access, we were shown a delivery ramp at the back of the building in the alley beside the garbage dump and staff smoking area that led into the basement area. I was totally humiliated and broke down crying. We asked for our money back so I didn't have to become a second class citizen and enter through a garbage shoot, but they refused to give me my money back stating that it was a third party booking. We did use the back door delivery ramp which was ABSOLUTELY not intended as a wheelchair ramp. It was not up to code and was far too steep and dangerous for disability use. In order to use this door we had to find a staff member to open and close it for us so we couldn't even leave the room without hunting someone down to exit. I was trapped in the room. They gave us a room that was accessible they said. I couldn't even fit a wheelchair or walker between the bed and the dresser so although the door was wider, I couldn't get further into the room. I have pictures of everything. The whole room smelled of sewage. They switched us to a larger room in the below ground level. The toilet was low and there were no hand rails. The tub was too dangerous to use without rails so I had to wash up at the sink. I had to sit on the bed the entire evening watching wheels drive past the window in the alley because that was the only view and I was unable to leave because of the effort needed to get someone to let me out. CERTAINLY a manager could have over written this third party refund issue. We want our money back and we are moving forward with our documentation to the BC Hotels Association with a formal complaint. We have photos of everything.

Steep Stairs

No Breakfast

Nice, cozy place. Good place for the money. Restaurant right across parking lot.

Only issue I had was the bathroom size, very small but it is an older building but was nice place to stay.

location good

can be cleaner, really need renovation.