The whole thing was wonderful

There is nothing we didn't like.

The attendant Cassie was amazing and very professional. The hotel is spectacular. Love everything about it. Rooms nice, very clean and beautiful decor, good breakfast too. Easy parking and was nice they have a security guard at night. Great area, but can never too safe anywhere. The hotel's general manager should be selected to facilitate Master Classes to other hotel managers across the country; s/he runs an outstanding operation.

Whoever was above me in 307 were load stumping and up late.

Location, comfortable bed, friendly front desk clerk.

Shower head needs an upgrade to the 21st century.

nice

freeway

the property itself was great! Very pretty inside the lobby. The rooms were great. Beds were comfortable. The showers were clean. The location was great.

The only downfall from our stay we’re the employees. VERY rude!!! some of them didn’t even acknowledge we were standing there just waiting to be helped. Once we did get help it was with attitude, just seemed like every employee couldn’t wait to clock out. When we asked if there was a back door closer to the parking lot we got a guy who pointed his pen in the direction of the doors!!! no words!!! SMH bad customer service from all of them.

very pretty inside and clean everywhere. The front staff was wonderful, the breakfast was really great. Free parking is awesome!

nothing

nothing!!!!

breakfast sucks!... pork pork pork.... powdered eggs.... fake juice

spaceous room with comfortable bed

1/ noise of the hotel (airco?) system, in all hotel rooms i were in the past years, even when turning off the airco. 2/ quality of the breakfast

This hotel is considered a “boutique” hotel and the description fits as the decor was very warm and beautiful plus it was extremely clean!! LOVE THAT!! The staff was professional and very kind. This hotel was very quiet and the beds were comfortable.😃 This hotel includes complimentary breakfast as well . The breakfast included items like, scrambled eggs, fancy scrambled eggs, pancakes. waffles bagels, 3 kinds of juice, regular and decaf coffee, oatmeal, cold cereal, fresh fruit and a variety of breads and danish. It was delicious and filling.😋 The gardens/ pool areas were beautiful and there were beautiful statues in the garden area as well. Just lovely!! 🌼🌻🌸🌹🌷

The water pressure in the shower was very low!! I could not even wash my hair as this shower would not have been able to rinse the shampoo out of my thick, heavy hair!!! It is possible that the poor water pressure is due to the hotel location. This hotel is in California so I was not surprised, just a bit disappointed. 😕. This hotel was NOT cheap!! If the shower was decent then I would have given this hotel a 10 ( excellent) rating. Heads up, the room phones are very hard to find as they all black and part of the alarm clock right next to the bed! I thought our room was missing a phone because of the phones unusual design and dark color. If you see the digital time right next to the bed , that is lit up, then Good News…your phone is located right on the top of that clock!! Also, the housekeepers are extremely nice and will go out of their way to help out their guests!!

Room is spacious

Far from downtown

Nothing

Did not clean room every day. Did not empty wastebaskets for two days. When we spoke to the manager about this, he said he would speak to the cleaning staff, they still didn’t clan our room every day. Toilet paper not replaced ! A free breakfast was included in the room rate but very often, pastries etc. were not delivered to the hotel so no breakfast available !

Bed & bedding excellent comfort. Room spacious and very clean. Room nearly soundproof & that makes for a good night's rest.

More space is needed for clothing. There was only one chest of drawers with 3 drawers & the bottom one was not useable for it was stuck. More coat hangers would be helpful. There were two of us & only 6 hangers in the closet.

Location nice. Front Desk confrontational. We didn’t get room we booked. No garden view. View of parking lot. No balcony. Not cool. Gave our room away because we booked with a booking agency! That stinks!

location

somewhat dated

Well kept hotel. Nice decor! Friendly staff!

Oh …maybe a suite would have been nice! Looking forward to staying at other Ayres Hotels. Definitely wish we would have stayed at the hotel in Laguna, when in the area.

Breakfast selection was good and cook was good.

Would have liked ready to eat fruit…. Ie melon.

Large Room.

Awakened early each morning by the sound of the door exiting the breakfast area opening and slamming shut oh so many times and the sound of other guest talking at the tables below our window. There should really be a soft close door there and better sound proofing on the windows that surround the courtyard. It was frustrating to be woke up that way each day. And the other thing we didn't care for was the housekeeping lady (who didn't speak english so it was extremely difficult to communicate with her) insisting on cleaning the room while we were still in there. We tried in so many different ways to ask her to come back in a half hour or hour after we had showered and finished getting ready, but she just kept saying, "No habla english" and continued cleaning. So, we took turns getting dressed behind the closed bathroom door and went for a drive. As my spouse and I reviewed our visit we both thought these are things that are really unacceptable in the hotel business where there are so many choices, and we will choose elsewhere on our next trip.