Comfortable location for early morning flight. Free airport shuttle operated on-time - easy and efficient.

I arrived at night during a power outage due to heavy storms that day. I wasn't able to call the hotel for a free shuttle ride because the phones were out, so managed to get a ride to the hotel through another hotel shuttle service. The hotel was dark except for emergency lighting, and there was no internet service, hot water, air-conditioning, or even working electronic keys. Nonetheless the staff members were very accommodating and worked hard to make sure everyone got a room with as much available as possible. In fact, I requested a room change and they moved me to a better room on the first floor with at least one emergency light that worked, so I could see my way around the room. The next morning, the free hot breakfast was not available because we still didn't have power. One staff member kindly offered me free bottled coffee drinks, as well as snacks, from their small on-site store. The bed was very comfortable and I was able to sleep well. I would like to return to this hotel at a normal time to see how things usually operate. I would say that the staff did a great job of making the best of a difficult situation, and making everyone feel like valued guests.

I wasn't happy with my first room on the first floor, which had windows that didn't seem to lock properly. My next room was much better window-wise. I liked the shower but wished that it had grab bars for safety. The bathroom floor when wet was slippery.

The value was exceptional plus free breakfast and very close to airport.

The hotel computer was down and the personnel were unable to check me in until it was repair, which took several hours.

Very nice breakfast - very friendly staff

I did point out some needed repairs for the room - clip was needed on a widow drape to keep light out of the room, some sort of small water leak in bathroom and the toilet paper holder needed some patching and re-painting. I figured these things would never get repaired if no one pointed out the repairs are needed. I am sort of surprised that the housekeeping supervisor hadn't reported the need for these repairs., but maybe such reporting isn't required - however, how else can management know what needs attention if the supervisor or a guest doesn't report the problems? The supervisors seems like the preferable choice to me.

Breakfast and location

Comfort and cleanliness

Staff is super friendly

extremely friendly staff. fun bar and restaurant.

big ok breakfast

- wet floor (carpet) in part of room - restaurant closed (eventhough advertised as having one). - breakfast didn’t have much option and no soya milk