location

pool not complete and air conditioning in room was very loud

Did not know about this. Glad there was a refrigerator in the room

Would have liked coffee available- did not receive “voucher” - which we found out we were supposed to have received on the day we checked out. We needed small plates on one occasion and were given large plastic containers to use instead! Also would have appreciated a microwave in the room

We’ve stayed here before and we love the staff and ambience

The pool was under construction and I didn’t get any notification of that before we arrived. I don’t think there was any staff working in the spa and the gym facilities are in a small room off the parking lot. Not happy that they charged a $30 fee for the resort amenities when the resort amenities are not available.

location

Exterior was clean and beautiful. The lobby area was very cozy and beautiful. The rooms were tastefully done without going "over the top". The valet people were super-nice and accomodating.

The knowledge of the front desk people were VERY poor, we were sent on a "wild goose-chase" to a place that was closed. The dining room (for breakfast) were not creative and the menu was basic at best for a VERY expensive price.... not appreciated :( You guys would be better off creating a fresh buffet with fruits, cheeses, artisan bread, cereal bar- like most high-end hotels and just charge a flat fee, so much more enjoyable for the guests!

close to interesting sites

very limited spa. The fire alarm kept going off randomly.

The attention we received from a very friendly and competent staff was excellent.

Nothing

restaurant and bar were great!

loved it all!

charming property in the heart of Santa Fe. Could walk everywhere downtown. restaurant was excellent too. Staff was welcoming and helpful. Bar/ reception was a nice place to hang out.

I wish there were more services/amenities in the spa especially. I thought from the name there would be a sauna or hot tub available. Also it was difficult to get an appointment for a massage even days in advance.

Beautiful decor, helpful staff, comfortable rooms, and conveniently located.

We stayed in room 201 and we could clearly hear the conversations in the adjoining room through the closed doors. it was as if we had uninvited guests in our room.

Location was downtown, close to everything. The restaurant had very good food..

Room was so-so. Ventalation system either burned you up or froze you.

Exceptional services and friendly staff - a wonderful restaurant (everything we ate was delicious without exception) and a very cozy bar in the lobby area

AC dries up the air in the room

I enjoyed the location and traditional Southwestern decor

The breakfast was delicious-tried almost everything. Wish it was included in the very high fee of the room.

I did not appreciate paying a resort fee. No newspapers or cookies or a wine & cheese happy hour. The pool was dirty & the work out room was not good at night-rather isolated out there.

Location, helpful staff, comfortable and quiet!

The location and the uniqueness of the hotel. The room was spacious and the beds were super comfortable! I loved that they allowed for the temperature to be lowered, so many hotels have the heat blasting! All staff were nice.

The shower did not drain, super minor. Was a little on the pricey side.