If you want to stay in the city close to many attractions this would be the place to stay. There are cafe’s close by priced reasonably. One draw back the room was not as clean as I expected, went to a Walgreens that is close by and bought desinfectante spray and wipes. Other than that was a great place to stay.

Cleanliness of the room.

We researched this area thoroughly. We knew about the homeless issues in the area. We knew there was no breakfast. A lot of people complained about leaving the key at the desk (???). It was a great place. Great staff. Spotlessly clean. The homeless people do not bother you. Every form of transport right outside the front door - street cars, buses and trains (get a Clipper card app - awesome). Union Square five minutes walk. Huge Whole Foods market one block away with hot food. Two cafes in either direction. Yep - it's old, but the room was huge (we booked a family room with it's own bathroom).

We did our research, so we knew what we were booking - therefore - no disappointments. They are planning to put a restaurant in behind the reception area. That will be a big bonus.

the location is perfect and the personal is kind

the hotel is too old and have bugs in the room

This hotel has its own character. It’s a little worn in some places, but it’s a nice place.

It’s not a matter of the hotel, but the surrounding area is not the best.

Property is old with loads of character

Eaten alive by Mosquitoes

Very clean room and the location. Also the stuff was helping us. We like the hotel, even it is a little old because it is in very good condition.

The staff were lovely, very friendly and accommodating

The area was absolutely awful. It felt extremely dangerous both nights I was there. If you're travelling alone and you're used to downtown LA/San Fran levels of trouble then fair enough - but if you're from Europe or you're travelling with kids etc. I really wouldn't recommend staying here. The hotel was also very old and a bit rundown, I didn't mind so much to be honest...

The property was the best location for the Pride parade.

Beautiful old hotel right on market street with a stunning lobby filled with interesting antiques. Comfortable room and a very friendly staff. Great location if you want to stay right downtown and use public transportation to get around the city.

I don't have it.

That every time I went ouyiI have to give the keys..

good location small and easy

bathrooms could do with an update as only hot tap worked

nothing

location

The persons at the reception were nice. The location is 3 minutes away from BART station (airport).

What it really recommends the property is the location. You could not really get the water from the sink to work and when I did it I could not stop it (see video). When I raised the issue, the person said that is that for water saving. I think the rooms were not renovated since the building was constructed, 100 years ago.

Friendly, courteous staff. Excellent, quiet, and clean rooms. Close to local transportation...food...pretty much all you need within a walking distance.

Location perfect no bfast(covid?)

Staff was accommodating.

Noise level, but to be expected on Market St.

Bad location

It's no parking , is so hard to found parking and the location it's not good

Loved the family business feel

The location but the property was very good about giving us pointers on being safe and locking the hotel at night