Close to home

Hot tub not working, they didn’t mention anything about that.

Room was not available even though we tried to check in twice….was told it was not cleaned. Was able to get a refund and got another room in another town. We were from out of state and had to find a different hotel at night. Not a pleasant experience.

Terrible communication and they didn’t seem to take any responsibility or assist us with a solution.

The location was great.

The smell in the room was horrible. As well as down the hall. To me it smelled as if someone had been smoking near by.

The staff, specifically the man working at the front desk, was super kind and helpful!

It was close

My room was always hot. The thermostat reset to 83 every night. The window opened to an indoor pool that had no AC. My hot water was ice cold. My phone’s charger detected liquid and told me to unplug it

Gym is hardly a gym. An empty room with about 1 treadmill. That was broken. Some of the staff was a little rude when asking basic questions like if they had a steamer. Or where I could have dry cleaning done.

The bathroom was moderately clean

There was a tootsie roll behind the night stand that included but not limited to a pile of dirt and grime. ugh. The lobby is gross, the elevator is disgusting and smells. I grew up in Sandwich and we had family in town. I wont be recommending anyone here, ever. Unfortunately we'll be driving out to Yorkville from here on out.

The view was by the woods and we saw a deer

Pool had fake fingernails by the pool during our whole stay. My niece and daughter went to the pool for very limited time (10 minutes) and got out after finding fake nails and bracelets. They were not allowed back in there but i did ensure to check through our stay to see if it was clean and it wasn’t. They did not clean around the pool or in it there was bracelets and stuff at the bottom of the pool. For breakfast; bagels and bread were molded. Milk was expired. Apple juice was expired. Cream cheese left on counter when it’s supposed to be refrigerated. The pancake maker was clogged from failing to clean the machine properly. In our bedroom in the ice bucket there was a half eaten bagel. The cleaning staff was sitting on beds in room playing on their phones and eating. The property had not been kept up on ground work. We weren’t able to play volleyball because the weeds were so high. The floor in our room was filthy. When we walked our feet turned black. There was trash in the chair in the lobby that was there when we got there and when we left. There was a dirty rag that looked like it was moldy sitting on the counter next to food. I did not take pictures of the outside. I have uploaded the pictures I took