Location: close SEATAC, but so is everyone else.

The ghetto gang loitering actually prevented me from even getting out of the car to register. We just drove on by and waved goodby to our $150.

The lady behind the counter was very friendly used her phone to order us a delivery pizza after a long flight. Also the airport shuttle bus was excellent with clear instructions on how to order it.

All was good

Close to airport

First night had ants in room.

We liked that the complimentary shuttle bus picked us up at the airport and and took us to the hotel. The rooms were comfortable and the breakfast was perfect for us before we went on the cruise. Plenty of places to eat close by.

It was great, the even helped us get a shuttle bus to the port and back to the airport after the cruise. I can’t say anything bad about the hotel.

The deposit of $150 a night was a lot for the accommodation!

Was friendly staff and helpful

The coffee machine was not working but got repaired fast

I met my expectations

N/A

Customer service was not good. Rooms not clean - we had ants!

Location and price

Old, key card needed to be reprogrammed several times.

Location and staff were awesome. The bed was exceptionally comfortable. The shuttle service was awesome.

Nothing

Shuttle

friendly employees at the desk

The bathroom faucet in Room 101 needs tightening. The paint on the walls in the bathroom is peeling off the walls. May need to use a water resistant paint next time

Location

Ants, lack of cleanliness, room they first sent us too was dirty and had items sitting out everywhere. Courtesy driver had the nerve to ask for big tip saying we could afford it. I was down for medical and anniversary, we had saved up for the trip. Staff was unfriendly and hard to ask questions.

Customer service was not good and unprofessional.

Good location but really bad parking.

Elevator and upstairs hallways smelled terrible the entire time I was there. Super dim lighting in the room.

Very close to the airport Very close to Rental Car return I dropped my wife and lugged at the Hotel and then retuned the Rental Car, took the shuttle to the Airport and then called the Hotel shuttle to come get me at the airport. The whole process only took 35 minutes.

Shuttle only stops at one place at the airport and you have to drag all your bags through the airport to get to where you need to go. we left in the very early hours before breakfast, there was no lunch bag breakfast provided for early travelers

Price free shuttle to airport

Needs upgrading, Transients hanging around by 7-11 nextdoor. Lot of noise from the street even with windows closed.

Not much.

The check-in time was horrible! I had requested a room with 2 queen beds with a washroom that was accessible with a walk-in shower. When we got there, it took us 1 hour to get into our room. I had to check 3 different rooms for the accessible bathroom that had 2 queen beds. But unfortunately the hotel could not accommodate us. I also sent a message to the hotel in advance in regard to this. The room was on the first floor. It had 2 queen beds but not an accessible bathroom. The room was quite small, one of the lamps was not working, there was only 1 bath towel in the washroom, and we had to call to ask for more. The receptionist told me to call back in about 15 minutes to ask again as she was the only one. We didn't get the towels until the next morning. The Air Con unit was super loud at night. It kept making a ticking noise, which got very annoying, so we couldn't really use it. The breakfast was not great at all, breakfast time was between 6am and 9am, by the time we got there just before 8am everything was pretty much gone.

the bed & pillows were very comfortable. A curtesy bus for pick up & drop off at airport.

The hot water in the shower was hit & miss

Location was great

Room needs updating and maintenance.

Good presentation.

I was given the wrong room type. Breakfast was pathetic for the price. Coffee made me feel sick. Uncomfortable, hard pillows. One of the bed's sheets weren't cleaned.

Great vibe

The smell of smoke in some rooms and hallways was a negative

It was close to the airport

It smelled like mildew and cigarettes, the staff was rude with very few exceptions, the beds are very uncomfortable, there was mold on the bathroom ceiling.