my room layout

I wanted to take my grandaughter and my nephew to have some fun for their birthdays. and to enjoy being on spring break. I booked not one but two suites with your hotel on april 5th with the intention of staying til friday april 7th. upon arriving to check in i was met with a security deposit i didnt know i would have to pay and for each room. Then while checking in i couldn't understand why we were being watched?? during check in one of my reservations just couldnt be found for some reason so my daughter had to take a room SMALLER THAN WHAT I BOOKED FOR HER AND MY GRAND CHILDREN. ONCE REACHING MY ROOM I RECIEVED A PHONE CALL (1ST CALL/ONLY CALL) STATING THAT MY GRAND CHILDREN WERE RUNNING IN THE HALL,(WAS NOT MY GRAND CHILDREN RUNNING IN THE HALL EITHER.) And that if he(front desk) recieved any complaints that i would be asked to leave and my deposit would be forfeited. I IMMEDIATELY UNDERSTOOD IN THAT MOMENT WHY WE WERE BEING WATCHED WHEN CHECKING IN...(KIDS) I DIDNT LIKE THE WAY I OR MY FAMILY WAS TREATED. I FELT LIKE WE WERE BE WATCHED AND TREATED DIFRENTLY , I WAS TOLD THAT THEIR WERE RESIDENTS HERE AND BUSINESS PEOPLE STAYING HERE.. I REALLY FEEL ANGRY THAT I WAS THREATENED TO BE PUT OUT AND IM SPENDING MY MONEY JUST LIKE EVERYONE ELSE.... AND BECAUSE OF MY CURRENT SITUATION I ENDED UP STAYING ME AND MY SISTER TIL SATURDAY MORNING. MY DAUGHTER REFUSED TO STAY TIL FRIDAY BECAUSE OF THE HORRIBLE SERVICE. AND I WILL BE TAKING MY MONEY AND BUSINESS SOME WHERE ELSE... I COULD GO ON IN REGARDS TO ANOTHE SITUATION WITH THE STAFFF BUT IT REALLY ISNT WORTH IT. IM JUST DISAPOINTED THAT TWHAT WAS SUPPOSED TO E A ENJOYABLE FAMILY GET TOHETHER FOR AFTER DEALING WITH SOME FAMILY EMERGENCY, WAS RUINED BY PROFILING US BECAUSE WE HAD CHILDREN WITH US... DONYELLE BRAXTON KETCHINGS 313523-2607 RM 208AND RM 212. LOVED THE HOTEL AND MY ROOM BUT THE VISIT ITSELF WAS TERRIBLE. 0 AND THAT IF THERE WERE ANYMORE COMPLAINTS OR

R

The pool was ice cold

It was nice and clean

Friendly staff

Cleanliness, elevator just not clean

Nice place to stay

The staff was friendly and it was very clean

That there was no mention of a deposit when i booked the room

The front desk staff was friendly. The free breakfast was very good. The woman who served breakfast was very nice!

The sink in the kitchen leaked anything that went down the sink drain it ended up on the floor, the bed is old and very unconformable, the couch sinks in, the pillows on the couch were ripped stained and torn, the toilet was very low, carpet was torn and very dirty my husbands white socks were black from walking on the carpet. The housekeeping staff was very rude!

did not have any they did not have it on the 4th. of July

we were by the end of the hall on the ground floor and heard the door all night.. Also went to make coffee the next morning and every single dish cup bowl and silverwear was in the dish washer and they were dirty. also only 1 package of coffee was there.