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I reserved a hotel room for two nights starting last Friday and Saturday night for my grandson and daughter-in-law. I reserved it with my credit card with the guest name of my grandson Scott Olmsted. They were coming up from Indiana today to celebrate their one-year anniversary here in East Lansing with me. The day before coming up they got off work, they were involved in a car accident due to hitting a deer that ran in front of them. Their car has been totaled out. I would’ve contacted the same, but my priority was making sure that they were okay and everything was taken care of. I emailed Booking.com to know if there’s a possibility of canceling the reservation even if that means I have to pay some type of small amount of fee for the cancellation. I realize how I reserved the hotel room I waive the ability to do that but due to the circumstances, I wanted to reach out and see if that was even a possibility. Booking.com reached out to Holiday Inn and didn’t hear anything back. The had me email Holiday Inn which I did three times and never heard anything back. I am very disappointed in the customer service, or lack of from Holiday Inn, and would not recommend them due to this 

Told Hot Tub was working by female on phone. YOU DON'T HAVE A HOT TUB AT THIS LOCATION.

Very close to restaurants and the softball complex my daughter was playing at. Rooms were clean. Staff very friendly.

Pillows very soft

Updated and clean Pool worked

Pee stain on the bottom of the toilet where it bolts to the floor

Location

They wouldn't give me a receipt because I booked on booking .Com need for reimbursement.

I really loved this hotel modern looking comfy great location next to Eastwood mall . Tanger shopping outlet 30 min away lots of different food in area. food is 5 min walking distance pool was warm breakfast was delicious lots of options and hot food very impressed internet and tv work great very nice room had a cute reading corner

the only thing missing was a hot tub

I would like it a bit closer to campus but it was graduation weekend. Pleased that there were restaurants close by

My room was right off the lobby and the first night it was very noisy very late at night. I called front desk and he took care of it immediately

clean , nice breakfast

no connect room