it was so clean!

The bed was just too soft lol

The front desk staff and the view of the lake.

The kitchen staff using her bare finger to pickup black berries off of the ice and put them back into the serving container for everyone to eat The room advertised and paid on Booking.com was a King size suite with 2 tvs. What we got was a Queen sized studio with missing shower curtains, food on the floor, and unsanitary food handling from kitchen staff.

the suites were comfortable and the main entrance was always smelling good and so welcoming.

with it being a bit pricey I would of thought the suites would be a bit bigger, the breakfast was not the greatest.

The pool

Some of the food

room and pool

bathtub was dirty

The night/ afternoon s taff that night was excellent, very attentive to make sure the stay was comfortable. I believe the front desk clerk name was Johnathan . He made sure our stay was very comfortable. Thank u for everything.

nice check in host

my pillowcase had blood drops on them I had to remove, shower wasn’t hot

everything, one of the best hotels in Chicago.

nothing at all!

Breakfast was adequate ,filling with variety.

Nothing. It was great. I would stay again.

The front desk staff was friendly and accommodating.

Short staffed..We were there for two days, and no one came to clean the room. We had to go to the front desk to get fresh towels.

everything

the cleaning of the room but we understand we are getting out of a pandemic and on top of that there’s no people to work

When I told front desk my shoes were sticking to the bathroom and kitchen floors the attendant offered me a mop. When I sat down on the sofa, I almost sank to the floor; I weigh 135 pounds. I used the stairs to the second floor because the elevator was so far from my room--that would have been fine--except that I had a number of heavy items I needed to take to my room to finish up for a business matter. The only "desk" also functioned as a dining table. The room housing the shower/tub was the size of a medium closet and the vanity just large enough to set down a brush and a toothbrush.

Room wasn’t as clean as it should’ve been, smelled like cigarette smoke and the bathroom floor wasn’t clean, dead smashed spiders on two walls.

room size and facilities

the plastic plates and cutlery used for breakfast, what a