The view

The amount per night and did not know there was a pool or hot tub outside I didn’t see that on the booking very disappointing

Beautiful property, location very close to Acadia and Bar Harbor.

Restaurant sucked.

Great facility overall

No Complaints!!

Location

Food

Loved the location, heated pool, outdoor space.

Wasn't happy with booking.com as they said we were in an ocean front room... they never confirmed with the hotel.

Only the location

Unfortunately that was the worst accommodation we had in our 14days road trip in US. A truly disappointment. Not recommended at all. We paid quite an amount for a room not renovated most probably since the 80s. The Eden building we stayed was awful. The tragic thing is that the most likely inexperienced receptionist welcomed us by saying that Eden building is a beautiful one which definitely it isn’t. It was also the first room to see in which the espresso machine lies in the bathroom! We spent quite a few days staying in IHG hotels during this trip; however after this experience I will definitely choose to use a competitor hotel chain in road trips as such . Also I would expect from booking to highlight when a room or hotel is old and not renovated.

The man at the front desk I believe he was the manager was very short with myself as well as other people.

The coffee was awful. However the pool and the view were beautiful. The facilities were beautiful. They placed us in a part of the building with no elevator and 3 flights of stairs. They told us it was 1 flight of stairs. The cleaning lady was very nice.

View from pool

The disrespectful andf highly unprofessional attitude of the manager There was a cofusion about what type of room I booked. The description on your site was confusing. The manager kept talking down to me .: "Booking . com narrates the description. : I am not responsible for the description of the hotelI do not own booking.com. Yes your booking indicates a room with as pool view but I will give you such a room only for 1 of the 3 nights you booked. We are overbooked. If you do not like what I am offering you can go somewhere else" I would dissuade people from staying there I called Booking.com: this did not resolve the issue. The agent said " The hotel provides the description. The description "Pool with a view" is confusing " I asked for her manager . She said she will connect only if the hotel des not get back to me as they promised her they would when she talked to them. The hotel did not. At that point I gave up and decided not to call back and to move the next day to a room with looking over the parking lot. I am a regular customer of yours I was disappointed by booking.com