I didn’t like the price of my entire stay. Almost 350$ for one night (late check in and check out the next morning). I couldn’t believer that the hotel charges it guests $1 for bottles of water in the room (that are normally complimentary in any other hotel in the world!). The parking fee was absurd given that my car was parked out in the streeetllt somewhere (40$).

The valet was well-organized, friendly and helpful. The room was beautiful, spotlessly clean, and elegant.

The breakfast was expensive.

the staff was so friendly and helpful. the rooms were amazingly comfortable!

Location

Wake up at 6 AM to ask service of the room, else no one will come to clean the room or change towels! Moreover No Parking for disabled persons !!. Even you are Handicap they ask you to pay 40$/day for parking.This is immoral. FINALLY I ask for disable accees room but when I was there the reception man give me a normal room !! The concierge told him I am Handicap and he doesn't CARE ! WORST EXPERIENCE EVER FOR ME.

convenient location

outside noise

The valet parking service was excellent, check in was quick and easy and the bell hop service was also very good. We had booked a room on the executive floor and had access to the executive lounge where the breakfast was limited. There is an excellent Italian restaurant that has an access door from the hotel although administratively it is not part of the hotel. We haf booked an RVA tuk tuk tour the next morning and there was no problem about checking out an hour later than the usual check out time. The room was a good size and the shower was very good. The room was also very clean and the bed was comfortable.

Comfortable beds. Convenient location.

Tight parking One way streets Expensive

convenient

parking options

AC was malfunctioning.

pretty properly and lots of friendly staff! if I come to Richmond again I will sure come to this property

staff at 9 am for cleaning banging on my door. I have until 11 am to check out.

Great location and lovely staff! Super clean as well.

The staff at the front desk were super friendly and helpful in checking us in. The valet service was incredible too! The woman that helped me was extremely friendly and made the process quick and easy.

When we checked into the room there were a few stains on my sheets, but it wasn't that big of a deal because they appeared to have been washed and clean. However, my friend and I found a shirt sitting in the desk chair that did not belong to us and must have been left by a previous guest.

Room was comfortable and quiet. Shower was nice and powerful. Tv was easy to operate.

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