Location

All of it, the building is old inside

So far so good

Nothing

Excelente hotel

The manager that checked us in was friendly thats the only reason I gave a 2

For starters, when we walked into the room, it had a very bad smell. So I continued to check the room notice that it was a cleaning issue in the entire room the bathroom tub has visible rust, which makes the tub look dirty. The carpet had different stains on it. The microwave was dirty, and the mini frig needed to be defrost. One of the green chairs around table is broken. I forgot to mention that the tub had 2 long skinny small black bugs not sure of the name of the bugs. The furniture either need to be cleaned (shampoo) or replaced. There was no phone in the room to call front office. I went to store to get lysol to spray the entire room after seeing all the cleaning issues. At the end of the night went to pull couch bed out there was already used dirt sheets and blanket with a hold in sheet and something light red on sheets. Thats when I tried to call the front office at that time couldn't find phone so i called from my phone. Now the night guy really didnt understand me so I hung up took all the dirt linen to front office and he was a understanding and did give me clean linen. He had guess come in so I waited to they left to speak to then cause I didnt want to discuss the issue but I did report all the issues and concerns. My sisters lives in the apartments behind this hotel and she said instead of booking in Rockwall please come closer to me thats how I new about the hotel. The reason for the stay is we had a granddaughter that was in town that hadn't seen family in a longggg time so we decided to find a room that had a pool. Perfect location since it was close to my sister and had a pool. The pool jacuzzi was dark greenish brown very very dirty and around the pool area could use some power wash to remove all thw dark dirt stains even a lil paint. Last but not least after family left and it was time to put my grandbabies to bed there was no sleep for me.

location was good

breakfast was not good

The breakfast was not the best. Everything was watered down, and the room smelled from all the moisture . But overall it was a great stay, rooms were very clean.

Great customer service

The couch springs are wore that’s my only issue

Everything but the dog barking.

The person next to me had a dog that kept barking even after 2am 😡 that was extremely frustrating.